Contents
- Agent Guide Introduction
- Welcome
- What Is Agent Desktop?
- User Interface OverviewGetting Started
- SetupUsage
- Working in Agent DesktopTutorials
- Tutorials
- Tutorials Overview
- Calendar
- Calls
- Overview
- Call ControlsAccepting/Rejecting Calls
- How to Answer an Incoming Call
- How to Reject an Incoming CallAfter Call Work and Dispositions
- Dispositions and Notes
- How to Wrap Up After Call WorkCallback Reservation
- About Callback ReservationConferences
- How to Host a Conference
- How to Participate in a ConferenceConsultations and Transfers
- How to Make Consultations and TransfersDirectory
- How to Use the DirectoryFavorites
- How to Use Favorite ContactsFollow-ups
- How to Schedule a Follow-up ActivityMute and Hold
- How to Hold and Retrieve a Call
- How to Mute a Call
- How to Release a CallPlacing Calls
- How to Make an Internal Call
- How to Make an Outbound Call
- How to Speed Dial Through External IVRsRecording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures Redialing
- How to Redial a Previously Dialed NumberSending Numeric Information
- How to Send Numeric InformationService Queue
- How to Place a Call in a Service Queue
- Cases
- Chat Center
- Chats
- Contacts
- Knowledge Base
- Outbound Campaigns
- Search
- StatesHelp
- Troubleshooting
How to Record a Call
Depending on your permissions, you may be able to activate call recording. Your system administrator will provide instructions for when call recording may be necessary or advisable. You can start recording at any time during your phone call.
If you have permission to record calls, the Contact Info Panel will display the call recording button 
during an active call.
To start recording a call, click the call recording button. The recording will begin from that moment, and the button appearance will change to show the stop control 
.
Depending on your permissions, once the recording starts, you may not be able to stop it. In this case, the recording button will be disabled, and the entire conversation from the moment of recording activation will be recorded.
Note: Many services are configured to record some or all calls automatically from the moment you receive and/or make them. If a call is being recorded automatically, the call recording button will show the stop control from the moment the call is established.