- Agent Guide Introduction
- What Is Agent Desktop?
- User Interface OverviewGetting Started
- Working in Agent Desktop
- OverviewAccepting Email
- How to Accept an EmailCreating Cases
- How to Create New CasesFollow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound EmailFonts
- How to Change Default Email Font
- 1.1 Step 1: Update your Settings
- 1.2 Step 2: Select desired font style
- 1.3 Step 3: View new font settings in email drafts and replies
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Copy and Paste Images into EmailMasking Data
- How to Mask Sensitive DataPrint
- How to Print an EmailRetrieving Email from Queue
- How to Retrieve an Email from the Team Queue
- How to Retrieve an Email from Personal QueueReviewing Email
- How to Review an Incoming Email
- Chat Center
- Knowledge Base
- Outbound Campaigns
How to Change Default Email Font
Agents may set their personal font style for email replies and drafts. Settings for font face, size, and text color can be changed in Agent Desktop Settings.
Step 1: Update your Settings
To customize your email font, navigate to Settings and select Default email font.
Step 2: Select desired font style
The following dialog box will pop up, offering a selection of font face, size and face color. Select and preview the desired font face, size, and color. Then click Ok to save your changes. Your default email font settings will be saved and applied to all new drafts and replies.
Step 3: View new font settings in email drafts and replies
To check that your new email font settings have been applied, open a new draft or a reply to a message. When a new draft is opened or when a reply is started, the font in draft is automatically set to your default font.
If you remove font formatting from a selection of pasted text, the font will return to the user default as specified in Settings. When you receive an email as a transfer from queue with the existing draft in place, the font in the draft does not change unless you remove font formatting manually.