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• 5.3

How to Sign in to Teams Integrated with Bright Pattern Contact Center

Bright Pattern Contact Center integrates with Microsoft Teams to allow you to access Teams communication channels information for calls, internal chats, and group chats while working in the Agent Desktop application. Signing in to Teams allows Teams integration to act in Teams on your behalf.

If your contact center integrates with Teams for company messaging and internal communications, you may notice Teams-related items in the Agent Desktop directory, such as Teams icons, Teams user personnel, or Teams folders. You will be asked to sign in to your company’s Microsoft account whenever you try to send an internal chat to a Teams user, open a Teams folder or channel, or otherwise access Teams while handling chat interactions.

This article will walk you through the sign-in process.

Procedure

To sign in to Microsoft and use Teams within the Agent Desktop application, follow these steps:

  1. In Agent Desktop, go to Settings > User Profile and click the Enterprise Messaging Accounts tab.

  2. Click Enable.

    User profile > Enterprise Messaging Accounts tab is where you go to sign in to Microsoft


  3. In the new browser tab or window that opens, follow the prompts to sign in to Microsoft with your Microsoft credentials. If you do not know your email address or password, contact your supervisor.

    Example of a Microsoft Sign in prompt for entering your email address


  4. After you are signed in, the Enterprise Messaging Accounts tab will show that your Microsoft account is active.

    User profile > Enterprise Messaging Accounts tab shows that your account is active


  5. Click Ok to save your changes. You can now return to Agent Desktop and use Teams in personal chats and service chats.
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