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From Bright Pattern Documentation
< 5.3:Agent-guide‎ | Tutorials‎ | States
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• 5.3

Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent Desktop
  • Tutorials
    • Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
    • Chats
    • Contacts
    • Knowledge Base
    • Outbound Campaigns
    • Search
    • States
      • Overview
      • How to Interpret Your Current State Information
      • How to Make Yourself Ready
      • How to Make Yourself Not Ready
    • TroubleshootingHelp
  • Troubleshooting

Overview

States tutorials will show you how to switch to a different state during your working session.


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