From Bright Pattern Documentation
< 5.3:Contact-center-administrator-guide | Custom(Redirected from 5.3:Contact-center-administrator-guide/CustomReportingFields)
Custom Reporting Fields
Customizable fields are available for reporting purposes. Each custom field has a name, which can be any unique value, one that is distinctly different than any field offered by default.
Custom fields are added by clicking EDIT beside each available field. A dialog pops up with the following items to edit:
- Field Name - The unique name of the custom reporting field (e.g., "my_custom_field")
- Enabled - Select this checkbox to enable the custom reporting field to be used for your tenant.
You can define up to five custom reporting fields. Once they are defined here, they can be populated for any type of interaction via scenarios and/or activity forms. The collected data will appear in the call_detail table of the Reporting Database and can also be used as a filter when searching for Interaction Records.