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• 5.3 • 5.8

addInteractionRenderedHandler(callback)

Gets information about an active interaction.

Request

Syntax

window.bpspat.api.addInteractionRenderedHandler(callback)
callback = function(data) {
} 

Arguments

Parameter Type Description
callback function JavaScript method executed when API method request is completed


Response

The response object may contain the following fields.

Name Data Type Description Example
item_id string Interaction ID "121212121"
global_id string Global interaction ID (GIID) "asd234asdf234df"
phone_number string Customer phone number "4151234567"
service string Name of the service handling the interaction "Inbound Voice"
screenpop_data string Information shown on screen-pop "Case: 123123"

Example

 {
  "command": "INTERACTION_RENDERED",
  "data": {
    "item_id": "5AA90906-ECB9-4597-8F98-5A9D859AB3D9",
    "global_id": "A39ECF09-28A2-4F25-8681-F4D76FE1288B",
    "service": "Maintenance Renewal_MS",
    "phone_number": "19294599406",
    "screenpop_data": {
    }
  }
 }


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