- Form Builder Reference Guide Introduction
- How to Launch Form Builder
- Form Builder OverviewDynamic Layout Editor
- Dynamic UI Overview
- Working with Controls
- Previewing and Saving Forms Static Layout Editor
- Static UI Overview
- Using Form Controls
- Saving FormsForm-Building Exercises
- How to Configure Activity Forms
- How to Configure Activity History Forms
- Customizing Activity History Forms to Show Notes
- How to Display Searchable Call List Columns in Activity FormsAll Form Controls
- Address1 Postal Addresses
- All Email Addresses
- All Phone Numbers
- All Postal Addresses
- Call Number
- Company Text
- Complete System
- Contact Source
- Date Time
- Disposition Button
- Disposition System
- Email Address
- Employees Text
- Fields Group
- First Text
- Goto Page
- Last Text
- Manual Augmentation System
- MediaPlayer URL
- Notes System
- Phone-home Multi phone
- Phone Number
- 1.1 Field Properties
- 1.1.1 Edit Mode Style
- 1.1.2 Label
- 1.1.3 Hint text for empty field
- 1.1.4 Data field
- 1.1.5 Options
- 1.1 Field Properties
- Picture Static
- Primarymail Multi email addresses
- Revenue Text
- Search Panel
- Segment Key Value List
- Summary Text
- Title Text
- US State
- Voice Signature
- Voice Signature System
The Phone Number control places a phone number field on a form. Unlike the All Phone Numbers control, this control places a field for a single phone number rather than multiple phone numbers. In Preview mode, this control appears as shown.
Once you have placed the control onto your form canvas, you can edit the field properties by clicking the pencil icon on the component. The field properties are described as follows.
Edit Mode Style
Edit Mode Style is the common property that allows you to select, edit, or add a style for this form control. For example, you may select "Text" from the selector, and click Add / Edit to change the style (e.g., text, font, color, etc.) of the phone number displayed on the form.
Label is the name of this control that will be displayed on the form (e.g., "Best phone number to reach you").
Hint text for empty field
This text input field is where you enter any text that you wish to display in this control's empty fields. The hint text indicates to the user what kind of text belongs in this field (e.g., "xxx-xxx-xxxx").
The data field is where you specify or select a variable that gets and inserts specific data.
Select this checkbox to allow users to edit the field.
Select this checkbox to require users to enter a phone number in this field. Note that Required is enabled only if the field is editable.
Hide if read-only and empty
Select this checkbox to hide the Phone Number field if it's empty or marked as read-only.
Select this checkbox to validate that this is a valid phone number.
You can indicate the initial value to be shown in the Phone Number field. This is optional.
Custom reporting field
The Custom reporting field is the custom reporting field created for your contact center (if any). Such a field is unique to your contact center, as it is different from any default fields. If you do not have any custom reporting fields, select None from the drop-down list.
Export in campaign results
Select this checkbox to export the data collected in the Phone Number field in your call center's campaign results.
Position in campaign results
Indicate the desired position (e.g., "1") for the data collected in the Phone Number field to be placed in campaign results.