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• 5.3

Contents

Retrieve Internal Record

The Retrieve Internal Record scenario block allows you to get data about internal records.

Note: This scenario block will be replaced by the Bright Pattern Search Object block starting in version 5.2.2 of Bright Pattern Contact Center software. While the block will still be supported in scenarios created with previous versions of the software, it will not be possible to add this block to any new scenarios, post upgrade.


Scenario Builder Comment scenario block


Conditional Exits

The Retrieve Internal Record block may take the Failed conditional exit if the attempt to retrieve the record has failed. The block may take the No Data conditional exit if no internal record data is available.


Settings

Scenario Builder Retrieve Internal Record scenario block settings


Title text

Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.

Object Type

Object Type is the type of internal record object to be retrieved.

You can select one of the following objects from the drop-down menu:

  • Case
  • Contact
  • Company
  • Activity

Object ID

Object ID is the identifier of the internal record object to be retrieved.

Variable name for object JSON

Variable name for object JSON is the name of the variable that will be used as identifier for the internal record object to be retrieved. The variable name of object ID will be set only if the block succeeds.




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