From Bright Pattern Documentation
Prerequisites
- Before you attempt to configure an outbound messaging campaign, note that this feature must be enabled for your contact center by your service provider.
- Your contact center must have an SMS-capable access number. For more information, contact your service provider.
- Please note that sending text messages to mobile subscribers is regulated by law in most countries. It is your responsibility to ensure that your use case is compliant and you have all necessary opt-ins from recipients to avoid such actions against you as throttling, number blocks, and lawsuits.