From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Introduction
- Workflow Builder Application
- Workflow-Building Exercises
- Workflow Blocks
- 1 Assign Case to Agent
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Comment
- DB Execute
- Delete Internal Record
- Exception Handler
- Exit
- Fetch URL
- Get Next Record
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Retrieve Internal Record
- RightNow Create Object
- RightNow Search
- RightNow Select Account
- RightNow Update Object
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Send Message+
- ServiceNow Create Object
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Variable
- Start Another Workflow
- Transfer Case to Service
- Wait
- Wait+
- Zapier Invoke Zap
- Zapier Select Account
- Zendesk Create Object
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
- Variable and Expressions
Workflow Builder Reference Guide
Assign Case to Agent
This block assigns the case to a selected agent.
Settings
Title Text
Title Text is the name of the instance of the block. Enter a name in the text field and the new name of the block will appear in the flowchart.
Agent
The Agentfield where you may select from a drop-down menu the name of the agent you would like to assign cases to.
Agent ID
Agent ID is where you may enter the ID of the agent you would like to assign cases to. You may also enter variables in this field (i.e., $agentID). Note the Agent ID field overrides the Agent field.
