From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Introduction
- Workflow Builder Application
- Workflow-Building Exercises
- Workflow Blocks
- Assign Case to Agent
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Comment
- DB Execute
- Delete Internal Record
- Exception Handler
- Exit
- Fetch URL
- Get Next Record
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Retrieve Internal Record
- RightNow Create Object
- RightNow Search
- RightNow Select Account
- RightNow Update Object
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- 1 Send Message+
- ServiceNow Create Object
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Variable
- Start Another Workflow
- Transfer Case to Service
- Wait
- Wait+
- Zapier Invoke Zap
- Zapier Select Account
- Zendesk Create Object
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
- Variable and Expressions
Workflow Builder Reference Guide
Send Message+
The Send Message+ workflow block is used to send a text message to a chat customer or to a mobile customer via SMS.
Conditional Exits
The Send Message block may take the Send Error conditional exit if the attempt to send a text message returned an error. This conditional exit may be used for SMS messages only.
Settings
Message
Message is the text of the message to be sent to the customer. Variables in the $(varname) format can be used in the message text.
Send from this number
If sending an SMS message, specify the number from which the text message will be sent. Variables in the $(varname) format can be used.
Send to this number
If sending an SMS message, specify the number to which the text message will be sent. Variables in the $(varname) format can be used. The default variable is $(item.from).
