Contents
- Workflow Builder Reference Guide Introduction
- Purpose
- AudienceWorkflow Builder Application
- Workflow Builder OverviewWorkflow-Building Exercises
- How to Solicit Post-Transactional Surveys via EmailWorkflow Blocks
- Assign Case to Agent
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Comment
- DB Execute
- Delete Internal Record
- Exception Handler
- Exit
- Fetch URL
- Get Next Record
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Retrieve Internal Record
- RightNow Create Object
- RightNow Search
- RightNow Select Account
- RightNow Update Object
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Send Message+
- ServiceNow Create Object
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Variable
- Start Another Workflow
- Transfer Case to Service
- Wait
- Wait+
- Zapier Invoke Zap
- Zapier Select Account
- Zendesk Create Object
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object Variable and Expressions
- Variables
- String Expressions
- Integer Expressions
- Floating Point Expressions
- Built-In Functions
Zendesk Update Object
The Zendesk Update Object workflow block updates the properties of the specified Zendesk object. Objects that can be updated are tickets and users. (For more information, refer to Zendesk's articles on updating tickets and updating users.)
Conditional Exits
The Zendesk Update Object block may take one of the following conditional exits: Failed or No Data.
Failed
The Failed conditional exit is executed if the update operation failed.
No Data
The No Data conditional exit is executed if the specified object is not found.
Settings
Title text
Title text is the name of the instance of the block. Enter a name in the text field and the new name of the block appears in the flowchart.
Object type
Object type is the type of Zendesk object to be created. The object can be either a ticket or a user.
Object ID
Object ID is the identifier of the object to be updated.
Set fields
This setting is reserved.
Raw JSON
Raw JSON is where the object properties to be updated are specified in JSON format.
The code and the body of the received HTTP response is stored in local variables $(integrationResultCode) and $(integrationResultBody), respectively. For troubleshooting purposes, use the EMail or Internal Message block to obtain the content of the responses indicating a failed attempt to update an object. For more information, refer to the description of the variable $(integrationResultBody).
