Proactive OfferProactive offers are chat interactions initiated by your contact center that offer opportunities to call or chat with a live agent. The contents of the proactive chats are customized in the Proactive Offer tab of chat widget configuration.[[File:Proactive-Offer-Cond-50.PNG|800px|thumbnail|center|Chat Widget Configuration > Proactive Offer tab]]To enable proactive offers for your chat service, select the ''Enabled'' checkbox.''HTML Content'' is the HTML code that is pasted here to provide access to the web elements of the chat application that customers will use to access your contact center via the given messaging scenario entry.There are two ways for customers to contact your call center: chat and phone calls. Contact options to be shown on the chat widget include the following.To enable the chat button to appear on the widget, select the ''Chat button enabled'' checkbox. When the customer clicks the chat button, a new chat interaction will be initiated.The chat button's label can be customized to display any text or brief message (e.g., "Chat with us now"). Type your desired chat button label in the ''Chat button text'' field.To enable the phone call button to appear on the widget, select the ''Phone call button enabled'' checkbox. When the customer clicks the phone call button, the agent accepts the chat and can call the customer's provided phone number using the '''Initiate call''' button.The phone call button's label can be customized to display any text or brief message (e.g., "Speak to an agent"). Type your desired phone call button label in the ''Phone call button text'' text entry field.The ''Cancel button text'' may be customized as well. Enter the desired text or brief message in the text entry field. When the customer clicks the cancel button, the proactive offer chat will not be initiated.When clicked by the customer, the ''Close button'' closes the proactive chat window and hides it from view. To enable customers to close the chat widget, select the '''Close button''' checkbox.The following properties relate to Proactive Offer styling.[[File:Proactive-Offer-Styling-Settings-522.PNG|450px|thumbnail|center|Proactive Offer Styling properties]]The widget ''width'' can be specified in pixels.The widget ''height'' can be specified in pixels.You can specify how the proactive chat widget moves across or appears on the screen.Choose from the following ''Animation in'' options:* pop* slide from left* slide from right* slide from top* slide from bottomYou can also specify how the proactive chat widget moves off the screen.Choose from the following ''Animation out'' options:* disappear* fade out* slide to left* slide to right* slide to top* slide to bottom''Location'' is where the chat widget will be placed on your webpage:* top_left* top_middle* top_right* right_middle* bottom_left* bottom_middle* bottom_right* left_middle* centerProactive Offer conditions are the requirements that must be met for the proactive chat to be shown to website visitors.[[File:Proactive-Offer-Conditions1-316.PNG|450px|thumbnail|center|Add proactive offer conditions]]# Beside "Conditions," click '''add'''.# In the dialog that pops up, enter the ''title'', the unique name for this condition.# Click '''add'''.# Select a condition with the appropriate specification.Define the maximum number of seconds to wait before sending the proactive offer.Specify the URL prefix (e.g., /folder1) that must be matched.This condition is useful for when you wish to pop a proactive offer only when a visitor navigates to a specific webpage. The webpage URL prefix is the path of that page (i.e., everything that follows ''https://www.domain''). For example, specifying URL prefix ''/news/local'' will ensure that the proactive offer is only shown when the visitor goes to the local news page.[[File:Conditions5-53.PNG|450px|thumbnail|center|"URL path prefix matches" condition]]Specify the URL prefix (e.g., /folder1) from history.Select the day(s) of the week to send the proactive offer.Select the day(s) of the month to send the proactive offer.Select the month(s) to send the proactive offer.Select the time of day you want to send the proactive offer; you may configure a time range in ''hours:minutes'' during which the offer appears. Note that the time of day is the customer's time in their own desktop and not your contact center time.Enter the cookie that must be present.Specify the URL that referred the customer to your site.Define the maximum number of seconds that the customer should be on your site before sending the offer.Enter the number of webpages visited.Add this condition to send the proactive offer when there's a mouse move to exit.Add this condition if it's the first time the customer has been to your site.Add this condition if the customer has chatted with your contact center before.Specify which JavaScript variable needs to be true.Specify which language the customer uses.Enter the number of screens down that the customer browses.Add this condition if the customer is on your website via a mobile browser.Enter the maximum number of clicks that the customer should make.If there is an [[Contact-center-administrator-guide/Appendices/Glossary#estimated_wait_time|Estimated Wait Time (EWT)]] for customers to be connected to agents, the condition ''Estimated wait time, below'' allows administrators to show the proactive offer only when the expected time in the queue for customers would be less than the configured amount of time.When configured, ''Non-mobile browser'' allows proactive offers to be blocked on mobile devices.Learn about the properties for [[chat-widget-configuration-guide/ContactTab#Pre-Chat_Form_Configuration|Pre-Chat Form Configuration]].[[File:Pre-Chat-Form-Config-50.PNG|800px|thumbnail|center|Pre-Chat Form Configuration]]
