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Directory Overview

In the Contact Center Administrator application, Directory is the section dedicated to telephony, including softphone, hardphone, and access numbers configuration.

Sections

The following is a list of sections found in the Contact Center Administrator application, section Directory.

• Softphones
• Hardphones
• Access Numbers
• Dial-out Entries
• Static Entries
• Special Numbers
• Hunt Groups
• Call Pickup Groups

Directory overview

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