How to Conduct CalibrationsA ''calibration'' is an evaluation of an interaction but it does not count towards the interaction’s evaluation score; interactions are calibrated by the [[Contact-center-administrator-guide/UsersandTeams/Teams#Evaluators | evaluators]] of a team. Conducting calibrations allows you to identify and fine-tune how evaluations are conducted, especially in difficult evaluation areas. For example, if three out of four team evaluators grade interactions consistently with a specific evaluation form but the fourth team evaluator is inconsistent, calibrations will allow you to identify this and retrain as necessary.When calibrations are completed, you can view the results by running the [[QM/Reports/Calibrations | Calibrations]] report. This report provides calibration instances, including evaluation forms, agent, evaluator, question list with scores, and so forth.If you would like to keep track of the interactions you’ve assigned for calibrating in the Agent Desktop application, we recommend bookmarking them. Finally, in your contact center’s calibration process, we recommend all calibrations be completed before the next calibration meeting.'''Note:''' As a quality evaluator admin, you have the privilege to [[Contact-center-administrator-guide/UsersandTeams/Privileges#Delete_evals_completed_by_anyone | Delete evals completed by anyone]].[[File:Eval-Admin-Assign-Calibrations-5310.png|800px|thumb|center|Assign your team evaluators to perform calibrations on interactions]]