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Zendesk Update Object

The Zendesk Update Object workflow block updates the properties of the specified Zendesk object. Objects that can be updated are tickets and users. (For more information, refer to Zendesk's articles on updating tickets and updating users.)

Zendesk Update Object workflow block

Conditional Exits

The Zendesk Update Object block may take one of the following conditional exits: Failed or No Data.


The Failed conditional exit is executed if the update operation failed.

No Data

The No Data conditional exit is executed if the specified object is not found.


Title text

Title text is the name of the instance of the block. Enter a name in the text field and the new name of the block appears in the flowchart.

Object type

Object type is the type of Zendesk object to be created. The object can be either a ticket or a user.

Object ID

Object ID is the identifier of the object to be updated.

Set fields

This setting is reserved.


Raw JSON is where the object properties to be updated are specified in JSON format.

The code and the body of the received HTTP response is stored in local variables $(integrationResultCode) and $(integrationResultBody), respectively. For troubleshooting purposes, use the EMail or Internal Message block to obtain the content of the responses indicating a failed attempt to update an object. For more information, refer to the description of the variable $(integrationResultBody).

Zendesk Update Object workflow settings

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