From Bright Pattern Documentation
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| − | <translate>= Sales Cloud Classic Overview = | + | <translate>= Sales Cloud Classic Overview = <!--T:4--> |
This section of the ''Salesforce Integration Guide'' explains how to integrate your Bright Pattern Contact Center with Salesforce in the Salesforce Classic view. | This section of the ''Salesforce Integration Guide'' explains how to integrate your Bright Pattern Contact Center with Salesforce in the Salesforce Classic view. | ||
| − | == Integration Configuration Steps == | + | == Integration Configuration Steps == <!--T:5--> |
#[[sfdc-integration-guide/Classic/InstallingaManagedPackage | Install Managed Package]] | #[[sfdc-integration-guide/Classic/InstallingaManagedPackage | Install Managed Package]] | ||
#[[Sfdc-integration-guide/Classic/CallCenterSetup | Set up Call Center]] | #[[Sfdc-integration-guide/Classic/CallCenterSetup | Set up Call Center]] | ||
Revision as of 22:51, 8 September 2021
• 日本語
<translate>= Sales Cloud Classic Overview = This section of the Salesforce Integration Guide explains how to integrate your Bright Pattern Contact Center with Salesforce in the Salesforce Classic view.
Integration Configuration Steps
- Install Managed Package
- Set up Call Center
- Add Connected App to Enable Scenarios to Access Salesforce Data
- Enable Single Sign-On in Salesforce
- Add Salesforce Integration Account in Bright Pattern
- Enable Screen Pop for Multiple-Matching Records
</translate>