From Bright Pattern Documentation
< 5.19:Agent-guide | Work
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| − | = Working in Agent Desktop = | + | = Working in Agent Desktop = |
This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity. | This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity. | ||
Explore this section to learn more about any of the following aspects of Agent Desktop: | Explore this section to learn more about any of the following aspects of Agent Desktop: | ||
| − | *[[ | + | *[[Agent-guide/Work/Accessibility/Overview | Accessibility]] |
| − | *[[ | + | *[[Agent-guide/Work/Calendar/Overview | Calendar]] |
| − | *[[ | + | *[[Agent-guide/Work/Calls/Overview | Calls]] |
| − | *[[ | + | *[[Agent-guide/Work/CasesEmail/Overview | Cases and Email]] |
| − | *[[ | + | *[[Agent-guide/Work/Chats/Overview | Chats]] |
| − | *[[ | + | *[[Agent-guide/Work/Contacts/Overview | Contacts]] |
| − | *[[ | + | *[[Agent-guide/Work/Dashboard/Overview | Dashboard]] |
| − | *[[ | + | *[[Agent-guide/Work/HomePage/Overview| Home Page (Formerly ''My Grades'')]] |
| − | *[[ | + | *[[Agent-guide/Work/KnowledgeBase/Overview | Knowledge Base]] |
| − | *[[ | + | *[[Agent-guide/Work/Mobile/Overview | Mobile App Interactions]] |
| − | + | *[[Agent-guide/Work/OutboundCampaigns/Overview | Outbound Campaigns]] | |
| − | *[[ | + | *[[Agent-guide/Work/Screen-Pop/Overview | Screen-Pop]] |
| − | *[[ | + | *[[Agent-guide/Work/Search/Overview | Search]] |
| − | *[[ | + | *[[Agent-guide/Work/States/Overview | States]] |
| − | *[[ | + | *[[Agent-guide/Work/Voicemail/Overview | Voicemail]] |
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Latest revision as of 04:01, 29 May 2024
Working in Agent Desktop
This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.
Explore this section to learn more about any of the following aspects of Agent Desktop: