From Bright Pattern Documentation
< 5.19:Agent-guide | Work
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| − | = Working in Agent Desktop = | + | = Working in Agent Desktop = |
This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity. | This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity. | ||
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*[[Agent-guide/Work/HomePage/Overview| Home Page (Formerly ''My Grades'')]] | *[[Agent-guide/Work/HomePage/Overview| Home Page (Formerly ''My Grades'')]] | ||
*[[Agent-guide/Work/KnowledgeBase/Overview | Knowledge Base]] | *[[Agent-guide/Work/KnowledgeBase/Overview | Knowledge Base]] | ||
| − | *[[Agent-guide/Work/Mobile/Overview | Mobile Interactions]] | + | *[[Agent-guide/Work/Mobile/Overview | Mobile App Interactions]] |
*[[Agent-guide/Work/OutboundCampaigns/Overview | Outbound Campaigns]] | *[[Agent-guide/Work/OutboundCampaigns/Overview | Outbound Campaigns]] | ||
*[[Agent-guide/Work/Screen-Pop/Overview | Screen-Pop]] | *[[Agent-guide/Work/Screen-Pop/Overview | Screen-Pop]] | ||
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*[[Agent-guide/Work/States/Overview | States]] | *[[Agent-guide/Work/States/Overview | States]] | ||
*[[Agent-guide/Work/Voicemail/Overview | Voicemail]] | *[[Agent-guide/Work/Voicemail/Overview | Voicemail]] | ||
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Latest revision as of 04:01, 29 May 2024
Working in Agent Desktop
This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.
Explore this section to learn more about any of the following aspects of Agent Desktop: