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| − | <translate>=Contact Center Administrator Guide=
| + | =Contact Center Administrator Guide= |
| | Introduction | | Introduction |
| − | *[[contact-center-administrator-guide/Purpose | Purpose]] | + | *[[Contact-center-administrator-guide/Introduction | Contact Center Administrator Introduction]] |
| − | *[[contact-center-administrator-guide/Audience | Audience]]
| + | User Interface |
| − | General Information
| + | *[[Contact-center-administrator-guide/UserInterface/AboutUserInterface | Contact Center Administrator User Interface]] |
| − | *[[contact-center-administrator-guide/LoginProcedure | Login Procedure]] | + | Tutorials |
| − | *[[contact-center-administrator-guide/UserInterfaceOverview | User Interface Overview]]
| + | *[[Contact-center-administrator-guide/Tutorials/Overview | About Tutorials]] |
| − | *[[contact-center-administrator-guide/ApplicationSettings | Application Settings]] | + | Concepts |
| − | Contact Center Configuration Process | + | *[[Contact-center-administrator-guide/Concepts/Overview | About Concepts]] |
| − | *[[contact-center-administrator-guide/InitialGeneralConfiguration | Initial General Configuration]]
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| − | *[[contact-center-administrator-guide/InboundVoiceServiceConfiguration | Inbound Voice Service Configuration]]
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| − | *[[contact-center-administrator-guide/OutboundCampaignConfiguration | Outbound Campaign Configuration]]
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| − | *[[contact-center-administrator-guide/EmailServiceConfiguration | Email Service Configuration]]
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| − | *[[contact-center-administrator-guide/ChatServiceConfiguration | Chat Service Configuration]] | |
| − | *[[contact-center-administrator-guide/WebChatConfiguration | Web Chat Configuration]]
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| | Users and Teams | | Users and Teams |
| − | *[[contact-center-administrator-guide/Overview | Overview]] | + | *[[Contact-center-administrator-guide/UsersandTeams/Overview | Users & Teams Sections]] |
| − | *[[contact-center-administrator-guide/Users | Users]]
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| − | *[[contact-center-administrator-guide/ForwardingandVoicemailOperation | Forwarding and Voicemail Operation]]
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| − | *[[contact-center-administrator-guide/Teams | Teams]]
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| − | *[[contact-center-administrator-guide/AgentDashboardMetrics | Agent Dashboard Metrics]]
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| − | *[[contact-center-administrator-guide/Roles | Roles]]
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| − | *[[contact-center-administrator-guide/Privileges | Privileges]]
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| − | *[[contact-center-administrator-guide/SkillLevels | Skill Levels]]
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| − | *[[contact-center-administrator-guide/HelpScreens | Help Screens]]
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| | Directory | | Directory |
| − | *[[contact-center-administrator-guide/Softphones | Softphones]] | + | *[[Contact-center-administrator-guide/Directory/Overview | Directory Sections]] |
| − | *[[contact-center-administrator-guide/Hardphones | Hardphones]]
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| − | *[[contact-center-administrator-guide/AccessNumbers | Access Numbers]]
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| − | *[[contact-center-administrator-guide/Dial-outEntries | Dial-out Entries]]
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| − | *[[contact-center-administrator-guide/StaticEntries | Static Entries]]
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| − | *[[contact-center-administrator-guide/SpecialNumbers | Special Numbers]]
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| | Scenario Entries | | Scenario Entries |
| − | *[[contact-center-administrator-guide/ScenarioEntriesOverview | Scenario Entries Overview]] | + | *[[Contact-center-administrator-guide/ScenarioEntries/ScenarioEntriesOverview | Scenario Entries Sections]] |
| − | *[[contact-center-administrator-guide/Dial-in | Dial-in]]
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| − | *[[contact-center-administrator-guide/Messaging | Messaging/Chat ]]
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| − | *[[contact-center-administrator-guide/WebCallback | Web Callback]]
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| − | *[[contact-center-administrator-guide/Email | Email]]
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| | Scenarios | | Scenarios |
| − | *[[contact-center-administrator-guide/ScenariosOverview | Scenarios Overview]] | + | *[[Contact-center-administrator-guide/Scenarios/ScenariosOverview | About Scenarios]] |
| − | *[[contact-center-administrator-guide/Voice | Voice]]
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| − | *[[contact-center-administrator-guide/Chat | Chat ]]
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| | Workflows | | Workflows |
| − | *[[contact-center-administrator-guide/WorkflowEntries | Workflow Entries]] | + | *[[contact-center-administrator-guide/WorkflowEntries | Workflows]] |
| − | *[[contact-center-administrator-guide/Variables | Variables]]
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| | Services and Campaigns | | Services and Campaigns |
| − | *[[contact-center-administrator-guide/ServicesandCampaignsOverview | Services and Campaigns Overview]] | + | *[[Contact-center-administrator-guide/ServicesandCampaigns/ServicesandCampaignsOverview | About Services & Campaigns]] |
| − | *[[contact-center-administrator-guide/PropertiesTab | Properties Tab]]
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| − | *[[contact-center-administrator-guide/AssignmentsTab | Assignments Tab]]
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| − | *[[contact-center-administrator-guide/ListsTab | Lists Tab]]
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| − | *[[contact-center-administrator-guide/DispositionsTab | Dispositions Tab]]
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| − | *[[contact-center-administrator-guide/ActivityTab | Activity Tab]]
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| − | *[[contact-center-administrator-guide/NumbersTab | Numbers Tab]]
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| − | *[[contact-center-administrator-guide/ServiceLevelTab | Service Level Tab]]
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| − | *[[contact-center-administrator-guide/OutboundTab | Outbound Tab]]
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| − | *[[contact-center-administrator-guide/ResultsTab | Results Tab]]
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| − | *[[contact-center-administrator-guide/ArchiveTab | Archive Tab]]
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| − | *[[contact-center-administrator-guide/CannedTab | Canned Tab]]
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| − | *[[contact-center-administrator-guide/EmailTab | Email Tab]]
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| − | *[[contact-center-administrator-guide/Pre-definedDispositions | Pre-defined Dispositions]]
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| − | *[[contact-center-administrator-guide/Outbound-General | Outbound - General]]
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| − | *[[contact-center-administrator-guide/Outbound-CallingHours | Outbound - Calling Hours]]
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| − | *[[contact-center-administrator-guide/Outbound-DialRules | Outbound - Dial Rules]]
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| − | *[[contact-center-administrator-guide/Outbound-DNC | Outbound - DNC]]
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| − | *[[contact-center-administrator-guide/Outbound-Diagnostics | Outbound - Diagnostics]]
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| | Lists | | Lists |
| | *[[contact-center-administrator-guide/Lists | Lists]] | | *[[contact-center-administrator-guide/Lists | Lists]] |
| | + | Do Not Call Lists |
| | *[[contact-center-administrator-guide/DoNotCallLists | Do Not Call Lists]] | | *[[contact-center-administrator-guide/DoNotCallLists | Do Not Call Lists]] |
| | Tasks | | Tasks |
| − | *[[contact-center-administrator-guide/ScheduledandIn-progressTasks | Scheduled and In-Progress Tasks]] | + | *[[Contact-center-administrator-guide/Tasks/Overview | Tasks Sections]] |
| − | *[[contact-center-administrator-guide/TaskLog | Task Log]]
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| | Case & Contact Management | | Case & Contact Management |
| − | *[[contact-center-administrator-guide/CaseandContactGeneralSettings | General Settings]] | + | *[[Contact-center-administrator-guide/CaseandContactManagement/Overview| Case & Contact Management Sections]] |
| − | *[[contact-center-administrator-guide/ClientPartitions | Client Partitions]]
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| − | *[[contact-center-administrator-guide/CaseCategories | Case Categories]]
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| − | *[[contact-center-administrator-guide/CustomFields | Custom Fields]]
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| − | Forms
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| − | *[[contact-center-administrator-guide/ActivityForms | Activity]]
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| − | *[[contact-center-administrator-guide/Contact | Contact]]
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| − | *[[contact-center-administrator-guide/Case | Case]]
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| − | *[[contact-center-administrator-guide/Augmentation | Augmentation]]
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| | Call Center Configuration | | Call Center Configuration |
| − | *[[contact-center-administrator-guide/GeneralSettings | General Settings]] | + | *[[Contact-center-administrator-guide/CallCenterConfiguration/Overview | Call Center Configuration Sections]] |
| − | *[[contact-center-administrator-guide/IntegrationAccounts | Integration Accounts]]
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| − | *[[contact-center-administrator-guide/Identification | Identification]]
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| − | *[[contact-center-administrator-guide/KnowledgeBase | Knowledge Base]]
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| − | *[[contact-center-administrator-guide/Calendars | Calendars]]
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| − | *[[contact-center-administrator-guide/HoursofOperation | Hours of Operation]]
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| − | *[[contact-center-administrator-guide/StateCallingHours | State Calling Hours]]
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| − | *[[contact-center-administrator-guide/AuxiliarySkills | Auxiliary Skills]]
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| − | *[[contact-center-administrator-guide/LanguageSkills | Language Skills]]
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| − | *[[contact-center-administrator-guide/AudioTreatments | Audio Treatments]]
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| − | *[[contact-center-administrator-guide/SharedVoiceSegments | Shared Voice Segments ]]
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| − | *[[contact-center-administrator-guide/Voicemail | Voicemail]]
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| − | *[[contact-center-administrator-guide/Omni-ChannelRouting | Omni-Channel Routing]]
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| − | *[[contact-center-administrator-guide/ChatSettings | Chat Settings]]
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| − | *[[contact-center-administrator-guide/EmailSettings | Email Settings]]
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| | Quality Management | | Quality Management |
| − | *[[contact-center-administrator-guide/GradingCategories | Grading Categories]] | + | *[[Contact-center-administrator-guide/QualityManagement/Overview | Quality Management Sections]] |
| − | *[[contact-center-administrator-guide/CallRecording | Call Recording and Monitoring]]
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| − | *[[contact-center-administrator-guide/ScreenRecording | Screen Recording]]
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| − | *[[contact-center-administrator-guide/Encryption | Encryption Settings]]
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| | Reporting | | Reporting |
| − | *[[contact-center-administrator-guide/ReportTemplates | Report Templates]] | + | *[[Contact-center-administrator-guide/Reporting/Overview | Reporting Sections]] |
| − | *[[contact-center-administrator-guide/ReportingSettings | Reporting Settings]]
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| − | *[[contact-center-administrator-guide/WFMReports | WFM Reports]]
| |
| | Custom | | Custom |
| − | *[[contact-center-administrator-guide/CustomReportingFields | Custom Reporting Fields ]] | + | *[[Contact-center-administrator-guide/Custom/Overview | Custom Sections]] |
| − | *[[contact-center-administrator-guide/CustomSurveyFields | Custom Survey Fields]]
| |
| | Security | | Security |
| − | *[[contact-center-administrator-guide/SecurityPolicy | Security Policy]] | + | *[[Contact-center-administrator-guide/Security/Overview | Security Sections]] |
| − | *[[contact-center-administrator-guide/SystemAccessRestrictions | System Access Restrictions]]
| + | Application Notes |
| − | *[[contact-center-administrator-guide/TextMaskinginChat | Text Masking ]]
| + | *[[Contact-center-administrator-guide/ApplicationNotes/About | Application Notes]] |
| − | *[[contact-center-administrator-guide/EncryptionKeyManagement | Encryption Key Management]] | |
| − | *[[contact-center-administrator-guide/AuditLog | Audit Log]]
| |
| | Appendices | | Appendices |
| − | *[[contact-center-administrator-guide/Countries,CodesandTimeZones | Countries, Calling Codes, and Time Zones]] | + | *[[Contact-center-administrator-guide/Appendices/Overview | Appendices]] |
| − | *[[contact-center-administrator-guide/SystemRequirements | System Requirements]]
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| − | *[[contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application]]
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| − | *[[contact-center-administrator-guide/Glossary | Glossary]]
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| − | | |
| − | </translate>
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