From Bright Pattern Documentation
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| − | + | =Contact Center Administrator Guide= | |
Introduction | Introduction | ||
| − | *[[ | + | *[[Contact-center-administrator-guide/Introduction | Contact Center Administrator Introduction]] |
| − | + | User Interface | |
| − | + | *[[Contact-center-administrator-guide/UserInterface/AboutUserInterface | Contact Center Administrator User Interface]] | |
| − | *[[ | ||
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Tutorials | Tutorials | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/Tutorials/Overview | About Tutorials]] |
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Concepts | Concepts | ||
| − | *[[Contact-center-administrator-guide/Concepts | | + | *[[Contact-center-administrator-guide/Concepts/Overview | About Concepts]] |
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Users and Teams | Users and Teams | ||
| − | *[[ | + | *[[Contact-center-administrator-guide/UsersandTeams/Overview | Users & Teams Sections]] |
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Directory | Directory | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/Directory/Overview | Directory Sections]] |
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Scenario Entries | Scenario Entries | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/ScenarioEntries/ScenarioEntriesOverview | Scenario Entries Sections]] |
Scenarios | Scenarios | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/Scenarios/ScenariosOverview | About Scenarios]] |
Workflows | Workflows | ||
| − | *[[contact-center-administrator-guide/WorkflowEntries | | + | *[[contact-center-administrator-guide/WorkflowEntries | Workflows]] |
Services and Campaigns | Services and Campaigns | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/ServicesandCampaigns/ServicesandCampaignsOverview | About Services & Campaigns]] |
Lists | Lists | ||
*[[contact-center-administrator-guide/Lists | Lists]] | *[[contact-center-administrator-guide/Lists | Lists]] | ||
| + | Do Not Call Lists | ||
*[[contact-center-administrator-guide/DoNotCallLists | Do Not Call Lists]] | *[[contact-center-administrator-guide/DoNotCallLists | Do Not Call Lists]] | ||
Tasks | Tasks | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/Tasks/Overview | Tasks Sections]] |
Case & Contact Management | Case & Contact Management | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/CaseandContactManagement/Overview| Case & Contact Management Sections]] |
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Call Center Configuration | Call Center Configuration | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/CallCenterConfiguration/Overview | Call Center Configuration Sections]] |
Quality Management | Quality Management | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/QualityManagement/Overview | Quality Management Sections]] |
Reporting | Reporting | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/Reporting/Overview | Reporting Sections]] |
Custom | Custom | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/Custom/Overview | Custom Sections]] |
Security | Security | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/Security/Overview | Security Sections]] |
| + | Application Notes | ||
| + | *[[Contact-center-administrator-guide/ApplicationNotes/About | Application Notes]] | ||
Appendices | Appendices | ||
| − | *[[Contact-center-administrator-guide/ | + | *[[Contact-center-administrator-guide/Appendices/Overview | Appendices]] |
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Latest revision as of 04:01, 29 May 2024
• 日本語
Contact Center Administrator Guide
Introduction
User Interface
Tutorials
Concepts
Users and Teams
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
Lists
Do Not Call Lists
Tasks
Case & Contact Management
Call Center Configuration
Quality Management
Reporting
Custom
Security
Application Notes
Appendices