From Bright Pattern Documentation
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− | + | = Agent Login= | |
The ''AgentPlace'' object provides the following methods to log in to Agent Desktop for different [[agent-guide/SelectingaPhoneDevice|phone device types]]: | The ''AgentPlace'' object provides the following methods to log in to Agent Desktop for different [[agent-guide/SelectingaPhoneDevice|phone device types]]: | ||
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== Internal or External Phone == | == Internal or External Phone == | ||
− | For the internal phone (''isInternal= | + | For the internal phone (''isInternal=true'') or external phone (''isInternal=true'') option: |
public void loginOnHardPhone(string adHost, string loginId, string domain, string password, string phoneNum, bool isInternal, bool force = false); | public void loginOnHardPhone(string adHost, string loginId, string domain, string password, string phoneNum, bool isInternal, bool force = false); | ||
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And the following event will be raised once logout is completed: | And the following event will be raised once logout is completed: | ||
public event LoggedOutCallback loggedOutCallback; | public event LoggedOutCallback loggedOutCallback; | ||
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Latest revision as of 04:02, 29 May 2024
Agent Login
The AgentPlace object provides the following methods to log in to Agent Desktop for different phone device types:
Softphone or Default Phone
For the softphone (isSoftphone=true) or default phone (isSoftphone=false) option:
public void loginOnDefaultPhone(string adHost, string loginId, string domain, string password, bool isSoftphone, bool force = false);
Internal or External Phone
For the internal phone (isInternal=true) or external phone (isInternal=true) option:
public void loginOnHardPhone(string adHost, string loginId, string domain, string password, string phoneNum, bool isInternal, bool force = false);
Nailed Connection
For a nailed connection (option "dial-in and keep line open"):
public void loginOnVirtualPhone(string adHost, string loginId, string domain, string password, bool force = false);
No Phone
For the no phone option:
public void loginNoPhone(string adHost, string loginId, string domain, string password, bool force = false);
Log In/Out Events and Methods
After authentication, the following event will be raised to indicate whether the login is successful:
public event LoggedInCallback loggedInCallback;
The following method is used to log out:
public override ResultCode logout()
And the following event will be raised once logout is completed:
public event LoggedOutCallback loggedOutCallback;