From Bright Pattern Documentation
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| − | + | = General Information= | |
The API supports a number of desktop telephony functions, including call initiation, voice and screen recording, interaction completion, and the setting of interaction dispositions and notes. | The API supports a number of desktop telephony functions, including call initiation, voice and screen recording, interaction completion, and the setting of interaction dispositions and notes. | ||
These functions are available via a global object called ''window.bpspat.api''. | These functions are available via a global object called ''window.bpspat.api''. | ||
| − | + | === Example === | |
| − | + | window.bpspat.api.dialNumber("1234567"); | |
| − | |||
| − | |||
| + | == Object Creation == | ||
The object is created when the script file is included in the web page loaded into the Agent Desktop application as follows: | The object is created when the script file is included in the web page loaded into the Agent Desktop application as follows: | ||
| − | + | <script type="text/javascript" src="[agent-desktop-web-server]/libs/servicepatternapi-dev.js"></script> | |
| − | |||
| − | + | or | |
| − | + | <script type="text/javascript" src="[agent-desktop-web-server]/agentdesktop/libs/servicepatternapi-dev.js"></script> | |
| + | === Example === | ||
| + | <script type="text/javascript" src="https://barco.brightpattern.com/libs/servicepatternapi-dev.js"></script> | ||
| + | or | ||
| − | < | + | <script type="text/javascript" src="https://barco.brightpattern.com/agentdesktop/libs/servicepatternapi-dev.js"></script> |
| − | </ | ||
Latest revision as of 04:31, 29 May 2024
General Information
The API supports a number of desktop telephony functions, including call initiation, voice and screen recording, interaction completion, and the setting of interaction dispositions and notes.
These functions are available via a global object called window.bpspat.api.
Example
window.bpspat.api.dialNumber("1234567");
Object Creation
The object is created when the script file is included in the web page loaded into the Agent Desktop application as follows:
<script type="text/javascript" src="[agent-desktop-web-server]/libs/servicepatternapi-dev.js"></script>
or
<script type="text/javascript" src="[agent-desktop-web-server]/agentdesktop/libs/servicepatternapi-dev.js"></script>
Example
<script type="text/javascript" src="https://barco.brightpattern.com/libs/servicepatternapi-dev.js"></script>
or
<script type="text/javascript" src="https://barco.brightpattern.com/agentdesktop/libs/servicepatternapi-dev.js"></script>