• 5.2 • 5.3

General Information

The API supports a number of desktop telephony functions, including call initiation, voice and screen recording, interaction completion, and the setting of interaction dispositions and notes.

These functions are available via a global object called window.bpspat.api.

Example

window.bpspat.api.dialNumber("1234567");

Object Creation

The object is created when the script file is included in the web page loaded into the Agent Desktop application as follows:

<script type="text/javascript" src="[agent-desktop-web-server]/libs/servicepatternapi-dev.js"></script>

or

<script type="text/javascript" src="[agent-desktop-web-server]/agentdesktop/libs/servicepatternapi-dev.js"></script>

Example

<script type="text/javascript" src="https://barco.brightpattern.com/libs/servicepatternapi-dev.js"></script>

or

<script type="text/javascript" src="https://barco.brightpattern.com/agentdesktop/libs/servicepatternapi-dev.js"></script>

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