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| − | + | = Resume Call and Screen Recording= | |
| − | + | Uses the following commands to resume a call recording or screen recording that is currently muted. | |
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| + | == Unmute Call Recordings == | ||
| + | Resumes call recording (e.g., when an agent exits a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command). | ||
| − | + | Note that it does not require loading API code on the application's page. | |
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| + | === Syntax === | ||
| + | parent.frames.postMessage('{"command": "UNMUTE_CALL_RECORDINGS"}', '*'); | ||
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| + | == Unmute Screen Recordings == | ||
| + | Resumes screen recording (e.g., when an agent exits a payment screen, a third-party web application loaded into Agent Desktop may issue the Javascript command). Note that it does not require loading API code on the application's page. | ||
| − | + | === Syntax === | |
| + | parent.frames.postMessage('{"command": "UNMUTE_SCREEN_RECORDINGS"}', '*'); | ||
Latest revision as of 04:31, 29 May 2024
Resume Call and Screen Recording
Uses the following commands to resume a call recording or screen recording that is currently muted.
Unmute Call Recordings
Resumes call recording (e.g., when an agent exits a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).
Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "UNMUTE_CALL_RECORDINGS"}', '*');
Unmute Screen Recordings
Resumes screen recording (e.g., when an agent exits a payment screen, a third-party web application loaded into Agent Desktop may issue the Javascript command). Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "UNMUTE_SCREEN_RECORDINGS"}', '*');