From Bright Pattern Documentation
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| − | + | = Select Service= | |
| − | + | Selects the service that will be associated with subsequent call attempts (until another service is selected using this method or via Agent Desktop). If omitted or empty, subsequent call attempts will not be associated with any service. | |
For more information, see the Bright Pattern Contact Center ''Agent Guide'', section [[agent-guide/HowtoMakeanInternalCall|How to Make an Internal Call]] and section [[agent-guide/HowtoMakeanOutboundCall|How to Make an Outbound Call]]. | For more information, see the Bright Pattern Contact Center ''Agent Guide'', section [[agent-guide/HowtoMakeanInternalCall|How to Make an Internal Call]] and section [[agent-guide/HowtoMakeanOutboundCall|How to Make an Outbound Call]]. | ||
| − | == Syntax == | + | == Request == |
| − | + | === Syntax === | |
| + | selectService(name); | ||
| − | == Parameters == | + | === Parameters === |
| − | '' | + | {|border="1" style="border-collapse:collapse" cellpadding="5" |
| − | + | | '''Parameter''' | |
| − | + | | '''Type''' | |
| − | + | | '''Optional/Required''' | |
| − | + | | '''Description''' | |
| − | + | | '''Example''' | |
| − | + | |- | |
| − | + | | name | |
| + | | String | ||
| + | | Optional | ||
| + | | The name of the selected service | ||
| + | | "Voice Service" | ||
| + | |} | ||
Latest revision as of 04:31, 29 May 2024
Select Service
Selects the service that will be associated with subsequent call attempts (until another service is selected using this method or via Agent Desktop). If omitted or empty, subsequent call attempts will not be associated with any service.
For more information, see the Bright Pattern Contact Center Agent Guide, section How to Make an Internal Call and section How to Make an Outbound Call.
Request
Syntax
selectService(name);
Parameters
| Parameter | Type | Optional/Required | Description | Example |
| name | String | Optional | The name of the selected service | "Voice Service" |