From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Introduction
- API Methods
- General Information
- Dial Number
- 1 Select Service
- Single-Step Transfer
- Single-Step Conference
- Terminate Interaction
- Set Notes
- Set Disposition
- Set Disposition By Name
- Post Variable
- Set Reporting Custom Field
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Get Call Recording Status
- Start Call Recording
- Stop Call Recording
- Mute Call Recording
- Unmute Call Recording
- Get Screen Recording Status
- Stop Screen Recording
- Pause Screen Recording
- Resume Screen Recording
- Pause Call and Screen Recording
- Resume Call and Screen Recording
- Callback
Desktop JavaScript API Specification
Select Service
This function selects the service that will be associated with subsequent call attempts (until another service is selected using this method or via Agent Desktop)
For more information, see the Bright Pattern Contact Center Agent Guide, section How to Make an Internal Call and section How to Make an Outbound Call.
Syntax
selectService(name);
Parameters
name – String containing the name of the selected service; optional
If omitted or empty, subsequent call attempts will not be associated with any service.