From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Desktop JavaScript API Specification Introduction
- Purpose
- AudienceAPI Methods
- General InformationDialing and Transfers
- Dial Number
- Select Service
- setRescheduleWindow
- Single-Step Transfer
- Single-Step ConferenceCompleting and Terminating an Interaction
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Post Variable
- Set Disposition
- Set Disposition By Name
- Set Notes
- Set Reporting Custom Field
- Terminate InteractionCall and Screen Recordings Control
- Callback
- Pause Call and Screen Recording
- Resume Call and Screen RecordingCall Recordings Control
- Get Call Recording Status
- Mute Call Recording
- Unmute Call Recording
- Start Call Recording
- Stop Call RecordingScreen Recordings Control
- Get Screen Recording Status
- Pause Screen Recording
- Resume Screen Recording
- Stop Screen Recording
Select Service
Selects the service that will be associated with subsequent call attempts (until another service is selected using this method or via Agent Desktop). If omitted or empty, subsequent call attempts will not be associated with any service.
For more information, see the Bright Pattern Contact Center Agent Guide, section How to Make an Internal Call and section How to Make an Outbound Call.
Request
Syntax
selectService(name);
Parameters
| Parameter | Type | Optional/Required | Description | Example |
| name | String | Optional | The name of the selected service | "Voice Service" |