From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Calls
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| − | <translate>= How to Redial a Previously Dialed Number= | + | <translate>= How to Redial a Previously Dialed Number= |
| − | You can redial any of the up to a hundred of your most recent contacts. | + | You can redial any of the up to a hundred of your most recent calls, which includes both users and [[Agent-guide/GeneralInformationAboutContacts|contacts]]. |
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| − | + | [[File:ACL-Redial-50.png|650px|thumb|center|You may redial both internal and external contacts]] | |
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| + | To redial the last dialed number, follow these steps: | ||
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| + | # Click the '''Initiate call''' button [[File:Initiate-Call-Button-50.png|26px]]. The last previously dialed number will appear in the ''Number Input Field''. | ||
# If necessary, select the service as described in section [[agent-guide/HowtoMakeanOutboundCall|How to Make an Outbound Call]]. | # If necessary, select the service as described in section [[agent-guide/HowtoMakeanOutboundCall|How to Make an Outbound Call]]. | ||
# Click the '''Initiate call''' button again to connect to this number. | # Click the '''Initiate call''' button again to connect to this number. | ||
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To redial one of the previously dialed numbers: | To redial one of the previously dialed numbers: | ||
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# Click the ''Recent'' tab. | # Click the ''Recent'' tab. | ||
# Select the number from the list that appears. The contact will appear in the ''Number Input Field''. | # Select the number from the list that appears. The contact will appear in the ''Number Input Field''. | ||
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| − | + | '''Note''': You may also initiate a redial by hovering over the user or contact record until the info card appears, then click the phone icon. | |
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[[File:Redial-Recent-50.png|thumb|800px|center|Recent contacts]] | [[File:Redial-Recent-50.png|thumb|800px|center|Recent contacts]] | ||
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The previously dialed numbers in the ''Recent'' list will be marked with the outgoing call icon [[File:Recent-Outgoing-Call-50.png|26px]]. | The previously dialed numbers in the ''Recent'' list will be marked with the outgoing call icon [[File:Recent-Outgoing-Call-50.png|26px]]. | ||
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This list also contains the following: | This list also contains the following: | ||
* [[File:Successful-Outgoing-Call-50.png|26px]] Records of successful incoming calls | * [[File:Successful-Outgoing-Call-50.png|26px]] Records of successful incoming calls | ||
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* [[File:Chat-Session-Icon-50.png|26px]] Chat sessions | * [[File:Chat-Session-Icon-50.png|26px]] Chat sessions | ||
* [[File:ACL-Email-Icon-50.PNG|26px]] Emails | * [[File:ACL-Email-Icon-50.PNG|26px]] Emails | ||
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</translate> | </translate> | ||
Revision as of 23:19, 28 August 2018
<translate>= How to Redial a Previously Dialed Number= You can redial any of the up to a hundred of your most recent calls, which includes both users and contacts.
To redial the last dialed number, follow these steps:
- Click the Initiate call button
. The last previously dialed number will appear in the Number Input Field. - If necessary, select the service as described in section How to Make an Outbound Call.
- Click the Initiate call button again to connect to this number.
To redial one of the previously dialed numbers:
- Click the Recent tab.
- Select the number from the list that appears. The contact will appear in the Number Input Field.
- If necessary, select the service as described in section How to Make an Outbound Call.
- Click the Initiate call button.
Note: You may also initiate a redial by hovering over the user or contact record until the info card appears, then click the phone icon.
The previously dialed numbers in the Recent list will be marked with the outgoing call icon 
.
This list also contains the following:
Records of successful incoming calls
Missed calls
Chat sessions
Emails
</translate>/prevnext/