From Bright Pattern Documentation
| Line 15: | Line 15: | ||
*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail | How to Create a Voice Scenario That Routes Callers to the Last Agent and Provides a Voicemail Option]] | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail | How to Create a Voice Scenario That Routes Callers to the Last Agent and Provides a Voicemail Option]] | ||
*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey | How to Create a Voice Scenario Survey]] | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey | How to Create a Voice Scenario Survey]] | ||
| + | *[[scenario-builder-reference-guide/ConversationalIVRScenario | How to Use Conversational IVR in a Scenario]] | ||
*[[scenario-builder-reference-guide/ScenarioExample | Scenario Example]] | *[[scenario-builder-reference-guide/ScenarioExample | Scenario Example]] | ||
Downloadable Templates | Downloadable Templates | ||
Revision as of 22:51, 20 February 2019
<translate>=Scenario Builder Reference Guide= Introduction
About the Application
Scenario-Building Exercises
- All Scenario Exercises
- How to Create a Basic Scenario
- How to Create a Chat Scenario That Pops Case or Contact Information
- How to Create a Chat Scenario That Uses Bots
- How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers
- How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers
- How to Create a Voice Scenario That Routes Callers to the Last Agent and Provides a Voicemail Option
- How to Create a Voice Scenario Survey
- How to Use Conversational IVR in a Scenario
- Scenario Example
Downloadable Templates
Scenario Block Definitions
- Accept
- Add to Calling List
- Answer
- Ask a Bot
- Attached Data
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Chat Bot Select Account
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- Identify Contact
- If
- Internal Message
- Log
- Menu
- Play-Listen
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- Retrieve Internal Record
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Search Directory
- Self-Service Provided
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Case
- Set Custom Reporting Field
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
Variables and Expressions
Voice Segment Types
</translate>