Difference between revisions of "Main Page"

Revision as of 22:06, 10 April 2019

<translate>= Bright Pattern Contact Center Documentation = Welcome to Bright Pattern!

Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.

Agents

Setup, tutorials, and troubleshooting for agents working in Agent Desktop

日本語

Administration

Reference guides, tutorials and API specs for admins using Contact Center Administrator

日本語

Supervisors

Tutorials and training for supervisors managing teams on Agent Desktop

What's New?

Read about the features added to Bright Pattern Contact Center in version 5.3

Tutorials

How-to guides for all Bright Pattern Contact Center software users

Reporting

Reference guides and specs for accessing and understanding reporting database metrics

API Reference

API methods for managing users, interactions, recordings, and more

Integrations

CRM and mobile messenger integration configuration, setup, and tutorials

Support and FAQ

Contact Bright Pattern Customer Success and Support for general help, FAQ, and more

Version 3.x Documentation

Click here for Bright Pattern Contact Center version 3.x documentation.

Looking for Partner Docs?

The latest version of Partner Docs are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button at the top of this page).

Version 3.x Partner Docs are available on the Partners Portal with permission.

</translate>

@@ Line 8: / Line 8: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
 <div class="panel panel-default">
-<div class="panel-heading"><h4>Agents <i class="fa fa-phone" style="float:right; font-size: 24px;"></i></h4></div>
+<div class="panel-heading"><h4>Agents <i class="fa fa-volume-control-phone" style="float:right; font-size: 24px;"></i></h4></div>
 <div class="panel-body">
 Setup, tutorials, and troubleshooting for agents working in Agent Desktop
 <btn>
 Read the Docs||btn-primary
-* 5.2:Agent-guide/Purpose| Agent Guide
+* 5.3:Agent-guide/Welcome| Agent Guide
-* 5.2:Contact-center-administrator-guide/AgentDesktopHelperApplication |  Agent Desktop Helper Application Installation
+* 5.3:Contact-center-administrator-guide/AgentDesktopHelperApplication |  Agent Desktop Helper Application Installation
+* 5.3:Agent-guide/Tutorials/Agent | Tutorials
 </btn><!-- end of button -->
-<btn> 5.2:Agent-guide/Purpose/ja | 日本語</btn>
+<btn> 5.3:Agent-guide/Welcome/ja | 日本語</btn>
 </div>
 </div><!-- End of pan -->
@@ Line 27: / Line 28: @@
 <btn>
 Read the Docs||btn-primary
-* WhatsNew/About| What's New?
+* 5.3:Contact-center-administrator-guide/Introduction| Contact Center Administrator Guide
-* 5.2:Contact-center-administrator-guide/Purpose| Contact Center Administrator Guide
+* 5.3:Api |  APIs
-* 5.2:Api |  APIs
+* 5.3:Chat-widget-configuration-guide/Purpose |  Chat Widgets
-* 5.2:Scenario-builder-reference-guide/Purpose | Scenarios
+* 5.3:Form-builder-reference-guide/Purpose | Forms
-* 5.2:Form-builder-reference-guide/Purpose | Forms
+* 5.3:Scenario-builder-reference-guide/About | Scenarios
-* 5.2:Wallboard-builder-reference-guide/Purpose | Wallboards
+* 5.3:Tutorials-for-admins/Overview | Tutorials
-* 5.2:Chat-widget-configuration-guide/Purpose |  Chat Widgets
+* 5.3:Virtual-queue-tutorial/Overview |  Virtual Queue
-* 5.2:Virtual-queue-tutorial/Overview |  Virtual Queue
+* 5.3:Wallboard-builder-reference-guide/Purpose | Wallboards
-* 5.2:Workflow-builder-reference-guide/Purpose |  Workflows
+* 5.3:Workflow-builder-reference-guide/Purpose |  Workflows
-</btn><!-- end of button --> <btn> 5.2:Contact-center-administrator-guide/Purpose/ja | 日本語 </btn>
+</btn><!-- end of button --> <btn> 5.3:Contact-center-administrator-guide/Purpose/ja | 日本語 </btn>
 </div>
 </div><!-- End of pan -->
@@ Line 42: / Line 43: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
 <div class="panel panel-default">
-<div class="panel-heading"><h4>Supervisors <i class="fa fa-check-circle" style="float:right; font-size: 24px;"></i></h4></div>
+<div class="panel-heading"><h4>Supervisors <i class="fa fa-binoculars" style="float:right; font-size: 24px;"></i></h4></div>
 <div class="panel-body">
 Tutorials and training for supervisors managing teams on Agent Desktop
 <btn>
 Read the Docs||btn-primary
-* 5.2:Supervisor-guide/Purpose |  Supervisor Guide
+* 5.3:Supervisor-guide/Purpose |  Supervisor Guide
-* 5.2:Wallboard-user-guide/Purpose| Wallboard User Guide
+* 5.3:Agent-guide/Welcome| Agent Guide
-* 5.2:Agent-guide/Purpose| Agent Guide
+* 5.3:Contact-center-administrator-guide/AgentDesktopHelperApplication |  Agent Desktop Helper Application Installation
-* 5.2:Contact-center-administrator-guide/AgentDesktopHelperApplication |  Agent Desktop Helper Application Installation
+* 5.3:Supervisor-guide/Tutorials/Overview | Tutorials
+* 5.3:Wallboard-user-guide/Purpose| Wallboard User Guide
 </btn><!-- end of button -->
 </div>
@@ Line 61: / Line 63: @@
 <div class="panel-heading"><h4>What's New? <i class="fa fa-info-circle" style="float:right; font-size: 24px;"></i></h4></div>
 <div class="panel-body">
-Read about the features added to the latest version of Bright Pattern Contact Center
+Read about the features added to Bright Pattern Contact Center in version 5.3
 <btn>
 Learn More||btn-primary
@@ Line 71: / Line 73: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
 <div class="panel panel-default">
-<div class="panel-heading"><h4>Integrations <i class="fa fa-plug" style="float:right; font-size: 24px;"></i></h4></div>
+<div class="panel-heading"><h4>Tutorials <i class="fa fa-mortar-board" style="float:right; font-size: 24px;"></i></h4></div>
 <div class="panel-body">
-CRM and mobile messenger integration configuration, setup, and tutorials
+How-to guides for all Bright Pattern Contact Center software users
 <btn>
 Read the Docs||btn-primary
-* 5.2:Crm-integrations |  CRM Integrations
+* 5.3:Tutorials-for-admins/Overview | Admin Tutorials
-* 5.2:Messenger-integrations |  Messenger Integrations
+* 5.3:Agent-guide/Tutorials/Agent | Agent Tutorials
+* 5.3:Supervisor-guide/Tutorials/Overview | Supervisor Tutorials
 </btn><!-- end of button -->
 </div>
@@ Line 89: / Line 92: @@
 <btn>
 Read the Docs||btn-primary
-* 5.2:Custom-reporting-tutorial/Purpose| Custom Reporting Tutorial
+* 5.3:Custom-reporting-tutorial/Purpose| Custom Reporting Tutorial
-* 5.2:Reporting-database-specification/Purpose| Reporting Database Specification
+* 5.3:Reporting-database-specification/Purpose| Reporting Database Specification
-* 5.2:Reporting-reference-guide/Purpose| Reporting Reference Guide
+* 5.3:Reporting-reference-guide/Purpose| Reporting Reference Guide
 </btn><!-- end of button -->
 </div>
@@ Line 105: / Line 108: @@
 <btn>
 Get APIs||btn-primary
-* 5.2:Api| All Bright Pattern APIs
+* 5.3:Api| All Bright Pattern APIs
 </btn><!-- end of button -->
 </div>
@@ Line 112: / Line 115: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
 <div class="panel panel-default">
-<div class="panel-heading"><h4>FAQ <i class="fa fa-question-circle" style="float:right; font-size: 24px;"></i></h4></div>
+<div class="panel-heading"><h4>Integrations<i class="fa fa-plug" style="float:right; font-size: 24px;"></i></h4></div>
 <div class="panel-body">
-Answers to frequently asked questions provided by Bright Pattern Support
+CRM and mobile messenger integration configuration, setup, and tutorials
 <btn>
-Learn More||btn-primary
+Read the Docs||btn-primary
-* 5.2:Faq/AboutFAQ| FAQ
+* 5.3:Crm-integrations |  CRM Integrations
+* 5.3:Messenger-integrations |  Messenger Integrations
 </btn><!-- end of button -->
 </div>
@@ Line 124: / Line 128: @@
 <div class="col-xs-12 col-md-6 col-lg-4">
 <div class="panel panel-default">
-<div class="panel-heading"><h4>Support<i class="fa fa-life-ring" style="float:right; font-size: 24px;"></i></h4></div>
+<div class="panel-heading"><h4>Support and FAQ<i class="fa fa-life-ring" style="float:right; font-size: 24px;"></i></h4></div>
 <div class="panel-body">
-Contact Bright Pattern Customer Success and Support for general help and more
+Contact Bright Pattern Customer Success and Support for general help, FAQ, and more
 <btn>
 Contact Us||btn-primary
+* https://www.brightpattern.com/bright-pattern-company/contacts | Contact Us
+* 5.3:Faq/AboutFAQ| FAQ
 * https://www.brightpattern.com/contact-center-support | Support
-* https://www.brightpattern.com/bright-pattern-company/contacts | Contact Us
 </btn><!-- end of button -->
 </div>
@@ Line 141: / Line 146: @@
 === Looking for Partner Docs? ===
-The latest version of [[5.2:documentation/PartnerDocs |  Partner Docs]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of this page).
+The latest version of [[5.3:documentation/PartnerDocs |  Partner Docs]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of this page).
 Version 3.x Partner Docs are available on the [https://partner.brightpattern.com/documentation Partners Portal] with permission.

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