From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Introduction
- 1 Purpose
- Dynamic Layout Editor
- Static Layout Editor
- Form-Building Exercises
- How to Configure Activity Forms
- How to Configure Activity History Forms
- Customizing Activity History Forms to Show Notes
- How to Display Searchable Call List Columns in Activity Forms
- All Form Controls
- Address1 Postal Addresses
- All Email Addresses
- All Phone Numbers
- All Postal Addresses
- Button
- Call Number
- Checkbox
- Company Text
- Complete System
- Contact Source
- Date Time
- Disposition Button
- Disposition System
- Email Address
- Employees Text
- Field
- Fields Group
- First Text
- Goto Page
- Hyperlink
- Label
- Last Text
- List
- Manual Augmentation System
- MediaPlayer URL
- Messenger
- Messengers
- Notes
- Notes System
- Number
- Phone-home Multi phone
- Phone Number
- Picture Static
- Primarymail Multi email addresses
- Revenue Text
- Search Panel
- Segment Key Value List
- Spacer
- Summary Text
- Text
- Title Text
- US State
- Voice Signature
- Voice Signature System
Form Builder Reference Guide
Purpose
The Bright Pattern Contact Center Form Builder Reference Guide describes the building blocks of the Bright Pattern Contact Center web forms. This guide explains how to use these building forms to build custom forms for the Agent Desktop application.
Forms are configured in the Contact Center Administrator application, while the form fields are added and edited in the Form Builder application. For more information about form management, such as association of forms with outbound campaigns, see the Contact Center Administrator Guide, section Forms.
