From Bright Pattern Documentation
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*[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]] | *[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]] | ||
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers | Distribute Surveys to a Percentage of Random Customers]] | *[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers | Distribute Surveys to a Percentage of Random Customers]] | ||
| + | * [[scenario-builder-reference-guide/Exercises/LastAgentRoutingforInternalDB | How to Configure Last-Agent Routing Using the Internal Database]] | ||
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail | Route Callers to the Last Agent and Provide a Voicemail Option]] | *[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail | Route Callers to the Last Agent and Provide a Voicemail Option]] | ||
*[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm | Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]] | *[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm | Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]] | ||
Revision as of 18:14, 15 September 2020
• 日本語
<translate>= Exercises =
- Overview
- Scenario Builder Basics
- All Scenario Exercises
- Create a Basic Scenario
- Pop Case or Contact Information
- Chat Scenario That Uses Bots
- How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
- How to Blacklist Specific Phone Numbers
- Distribute Surveys to a Percentage of Random Customers
- How to Configure Last-Agent Routing Using the Internal Database
- Route Callers to the Last Agent and Provide a Voicemail Option
- Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
- Skill-Based Call Routing with an Auto Attendant Choice
- Voice Scenario Survey
- Use Conversational IVR in a Scenario
- Scenario Example
- Downloadable Scenario Templates
</translate>/prevnext/