From Bright Pattern Documentation
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* [[scenario-builder-reference-guide/Exercises/LastAgentRoutingforInternalDB | How to Configure Last-Agent Routing Using the Internal Database]] | * [[scenario-builder-reference-guide/Exercises/LastAgentRoutingforInternalDB | How to Configure Last-Agent Routing Using the Internal Database]] | ||
| − | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]] | + | *[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]] |
| − | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]] | + | *[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]] |
| − | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] | + | *[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] |
| − | *[[scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | + | *[[scenario-builder-reference-guide/Exercises/ScenarioExample | General Inbound Voice Scenario]] |
*[[scenario-builder-reference-guide/Exercises/SingleStepExternalTransfer | Redirect Calls Economically with a Single-Step External Transfer Option]] | *[[scenario-builder-reference-guide/Exercises/SingleStepExternalTransfer | Redirect Calls Economically with a Single-Step External Transfer Option]] | ||
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*[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | *[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | ||
| − | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] | + | *[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] |
Revision as of 23:24, 6 July 2021
<translate>= Scenario-Building Exercises = Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios.
General
Chat
Voice
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