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=Zendesk Integration Guide= | |||
Introduction | Introduction | ||
*[[zendesk-integration-guide/Purpose | About ]] | *[[zendesk-integration-guide/Purpose | About ]] | ||
| Line 16: | Line 16: | ||
*[[zendesk-integration-guide/ActivityHistory | Activity History ]] | *[[zendesk-integration-guide/ActivityHistory | Activity History ]] | ||
*[[zendesk-integration-guide/CallCenterSupervisor | Call Center Supervisor ]] | *[[zendesk-integration-guide/CallCenterSupervisor | Call Center Supervisor ]] | ||
Scenario Examples | |||
*[[zendesk-integration-guide/ZendeskIntegrationScenarioBlocks | Using Zendesk Integration Scenario Blocks ]] | *[[zendesk-integration-guide/ZendeskIntegrationScenarioBlocks | Using Zendesk Integration Scenario Blocks ]] | ||
*[[zendesk-integration-guide/ExampleZendeskChatScenario | Example Chat Scenario: Search for and Pop Zendesk User ]] | |||
*[[zendesk-integration-guide/ExampleZendeskVoiceScenario| Example Voice Scenario: Search for and Pop Zendesk Ticket ]] | |||
*[[zendesk-integration-guide/UsingZendeskRequestAPI | Ways to Use the Zendesk Request API Block]] | |||
Latest revision as of 04:04, 29 May 2024
Zendesk Integration Guide
Introduction
Configuration
- Prerequisites
- Zendesk Integration Setup
- Single Sign-On Setup
- Screen-Pop
- Accessing Zendesk Data from Scenarios
Features and Usage
- Integrated Agent Desktop
- Built-In Softphone and Click-to-Call
- Live Chat and SMS
- Activity History
- Call Center Supervisor
Scenario Examples