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= List of Agent Metrics= | = List of Agent Metrics= | ||
This section provides a list of the real-time statistics and user properties that apply to agents and can be displayed via the [[supervisor-guide/AgentMetricsView|Agent Metrics View]]. For definitions of all real-time statistics, see [[reporting-reference-guide/AllMetrics|List of All Real-Time Metrics]] in the ''Reporting Reference Guide''. Metrics here are arranged in alphabetical order. | This section provides a list of the real-time statistics and user properties that apply to agents and can be displayed via the [[supervisor-guide/AgentMetricsView|Agent Metrics View]]. For definitions of all real-time statistics, see [[reporting-reference-guide/AllMetrics|List of All Real-Time Metrics]] in the ''Reporting Reference Guide''. Metrics here are arranged in alphabetical order. | ||
=== [[reporting-reference-guide/AllMetrics#Number_of_Interactions_on_Agent_.28Active.29|Active]] === | === [[reporting-reference-guide/AllMetrics#Number_of_Interactions_on_Agent_.28Active.29|Active]] === | ||
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=== [[reporting-reference-guide/AllMetrics#Average_Idle_Time_.28Avg_Idle_Time.29|Avg Idle Time]] === | === [[reporting-reference-guide/AllMetrics#Average_Idle_Time_.28Avg_Idle_Time.29|Avg Idle Time]] === | ||
=== [[reporting-reference-guide/AllMetrics#Average_Preview_Time_.28Avg_Preview_Time.29|Avg Preview Time]] === | === [[reporting-reference-guide/AllMetrics#Average_Preview_Time_.28Avg_Preview_Time.29|Avg Preview Time]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Average Task Handling Time .28Avg Task Handle Time.29|Avg Task Handle Time]] === | |||
=== [[reporting-reference-guide/AllMetrics#My_Break_Time_.28BT.29|BT]] === | === [[reporting-reference-guide/AllMetrics#My_Break_Time_.28BT.29|BT]] === | ||
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=== [[reporting-reference-guide/AllMetrics#Agent_Idle_Time_.28Idle_Time.29|Idle Time]] === | === [[reporting-reference-guide/AllMetrics#Agent_Idle_Time_.28Idle_Time.29|Idle Time]] === | ||
=== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_Handled_by_Agents_.28IN_Active.29|IN Active]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_Handled_by_Agents_.28IN_Active.29|IN Active]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Call Handling Time .28IN Avg Call Handling Time.29|IN Avg Call Handling Time]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Chat Handling Time .28IN Avg Chat Handle Time.29|IN Avg Chat Handle Time]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Email Handling Time .28IN Avg Email Handle Time.29|IN Avg Email Handle Time]] === | |||
=== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Duration_Average_for_the_Day_.28IN_Avg_Talk_Time.29|IN Avg Talk Time]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Calls_Duration_Average_for_the_Day_.28IN_Avg_Talk_Time.29|IN Avg Talk Time]] === | ||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues.2C_Waiting_in_Excess_of_SLA_Time_.28IN_Breached_SLA.29|IN Breached SLA]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues.2C_Waiting_in_Excess_of_SLA_Time_.28IN_Breached_SLA.29|IN Breached SLA]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Inbound Calls Handled by Agent .2F Inbound Calls Handled by Team .28IN Calls Handled.29|IN Calls Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_.28IN_Carried_Over.29|IN Carried Over]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_.28IN_Carried_Over.29|IN Carried Over]] === | ||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_for_New_Cases_.28IN_Carried_Over_New.29|IN Carried Over New]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_for_New_Cases_.28IN_Carried_Over_New.29|IN Carried Over New]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Inbound Chats Handled by Agent .2F Inbound Chats Handled by Team .28IN Chat Handled.29|IN Chat Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Closed_Without_Reply_for_the_Day_.28IN_Closed.29|IN Closed]] === <!--T:77--> | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Closed_Without_Reply_for_the_Day_.28IN_Closed.29|IN Closed]] === <!--T:77--> | ||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28IN_Desktop.29|IN Desktop]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28IN_Desktop.29|IN Desktop]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Inbound Emails Handled by Agent .2F Inbound Emails Handled by Team .28IN Email Handled.29|IN Email Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Handled_by_Agents_for_the_Day_.28IN_Handled.29|IN Handled]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Handled_by_Agents_for_the_Day_.28IN_Handled.29|IN Handled]] === | ||
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=== [[reporting-reference-guide/AllMetrics#Occupancy_in_Campaign.2FService_.28Occupancy.29|Occupancy]] === | === [[reporting-reference-guide/AllMetrics#Occupancy_in_Campaign.2FService_.28Occupancy.29|Occupancy]] === | ||
=== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Released_by_Agent_for_the_Day_.28OUT_Agent_Disconnected.29|OUT Agent Disconnected]] === | === [[reporting-reference-guide/AllMetrics#Outbound_Calls_Released_by_Agent_for_the_Day_.28OUT_Agent_Disconnected.29|OUT Agent Disconnected]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Average Outbound Call Handling Time .28OUT Avg Call Handle Time.29|OUT Avg Call Handle Time]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Outbound Calls Handled by Agent .2F Outbound Calls Handled by Team .28Out Calls Handled.29|OUT Calls Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Outbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28OUT_Desktop.29|OUT Desktop]] === | === [[reporting-reference-guide/AllMetrics#Outbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28OUT_Desktop.29|OUT Desktop]] === | ||
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=== [[reporting-reference-guide/AllMetrics#Custom_Survey_Metric_2_.28Survey_2.29|Survey 2]] === | === [[reporting-reference-guide/AllMetrics#Custom_Survey_Metric_2_.28Survey_2.29|Survey 2]] === | ||
=== [[reporting-reference-guide/AllMetrics#Talk|Talk]] === | === [[reporting-reference-guide/AllMetrics#Talk|Talk]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Tasks Currently on Agents.2C Saved in Personal Queues.2C Waiting in Excess of SLA Threshold .28Tasks Breached SLA.29|Tasks Breached SLA]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Tasks handled by Agents for the Day .28Tasks Handled.29|Tasks Handled]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Tasks Currently on Agent.2C Saved in Personal Queue .28Tasks in PQ.29|Tasks in PQ]] === | |||
=== [[reporting-reference-guide/AllMetrics#Time_in_State|Time in State]] === | === [[reporting-reference-guide/AllMetrics#Time_in_State|Time in State]] === | ||
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Latest revision as of 05:54, 10 March 2025
• 日本語
List of Agent Metrics
This section provides a list of the real-time statistics and user properties that apply to agents and can be displayed via the Agent Metrics View. For definitions of all real-time statistics, see List of All Real-Time Metrics in the Reporting Reference Guide. Metrics here are arranged in alphabetical order.