From Bright Pattern Documentation
Wyler.metge (talk | contribs) Updated via BpClonePage extension. Source page: draft:Supervisor-guide/ListofAgentMetrics |
Wyler.metge (talk | contribs) Updated via BpClonePage extension. Source page: draft:Supervisor-guide/ListofAgentMetrics |
||
| Line 40: | Line 40: | ||
=== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_Handled_by_Agents_.28IN_Active.29|IN Active]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_Handled_by_Agents_.28IN_Active.29|IN Active]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Call Handling Time .28IN Avg Call Handling Time.29|IN Avg Call Handling Time]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Chat Handling Time .28IN Avg Chat Handle Time.29|IN Avg Chat Handle Time]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Email Handling Time .28IN Avg Email Handle Time.29|IN Avg Email Handle Time]] === | === [[Reporting-reference-guide/AllMetrics#Average Inbound Email Handling Time .28IN Avg Email Handle Time.29|IN Avg Email Handle Time]] === | ||
| Line 50: | Line 50: | ||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues.2C_Waiting_in_Excess_of_SLA_Time_.28IN_Breached_SLA.29|IN Breached SLA]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues.2C_Waiting_in_Excess_of_SLA_Time_.28IN_Breached_SLA.29|IN Breached SLA]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Inbound Calls Handled by Agent .2F Inbound Calls Handled by Team .28IN Calls Handled.29|IN Calls Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_.28IN_Carried_Over.29|IN Carried Over]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_.28IN_Carried_Over.29|IN Carried Over]] === | ||
| Line 56: | Line 56: | ||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_for_New_Cases_.28IN_Carried_Over_New.29|IN Carried Over New]] === | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_for_New_Cases_.28IN_Carried_Over_New.29|IN Carried Over New]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Inbound Chats Handled by Agent .2F Inbound Chats Handled by Team .28IN Chat Handled.29|IN Chat Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Closed_Without_Reply_for_the_Day_.28IN_Closed.29|IN Closed]] === <!--T:77--> | === [[reporting-reference-guide/AllMetrics#Inbound_Emails_Closed_Without_Reply_for_the_Day_.28IN_Closed.29|IN Closed]] === <!--T:77--> | ||
| Line 108: | Line 108: | ||
=== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Released_by_Agent_for_the_Day_.28OUT_Agent_Disconnected.29|OUT Agent Disconnected]] === | === [[reporting-reference-guide/AllMetrics#Outbound_Calls_Released_by_Agent_for_the_Day_.28OUT_Agent_Disconnected.29|OUT Agent Disconnected]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Average Outbound Call Handling Time .28OUT Avg Call Handle Time.29|OUT Avg Call Handle Time]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Outbound Calls Handled by Agent .2F Outbound Calls Handled by Team .28Out Calls Handled.29|OUT Calls Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Outbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28OUT_Desktop.29|OUT Desktop]] === | === [[reporting-reference-guide/AllMetrics#Outbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28OUT_Desktop.29|OUT Desktop]] === | ||
Latest revision as of 05:54, 10 March 2025
• 日本語
List of Agent Metrics
This section provides a list of the real-time statistics and user properties that apply to agents and can be displayed via the Agent Metrics View. For definitions of all real-time statistics, see List of All Real-Time Metrics in the Reporting Reference Guide. Metrics here are arranged in alphabetical order.