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= List of Team Metrics= | |||
This section provides detailed descriptions of the real-time metrics that apply to teams and can be displayed via the [[supervisor-guide/TeamMetricsView|Team Metrics View]] in the Supervision center or via [[supervisor-guide/CampaignTeamsView|Campaign Team View]] in the Campaign Operations center. For definitions of these metrics, as well as a complete list of real-time metrics, see [[reporting-reference-guide/AllMetrics|List of All Real-Time Metrics]] in the ''Reporting Reference Guide''. Metrics here are arranged in alphabetical order. | This section provides detailed descriptions of the real-time metrics that apply to teams and can be displayed via the [[supervisor-guide/TeamMetricsView|Team Metrics View]] in the Supervision center or via [[supervisor-guide/CampaignTeamsView|Campaign Team View]] in the Campaign Operations center. For definitions of these metrics, as well as a complete list of real-time metrics, see [[reporting-reference-guide/AllMetrics|List of All Real-Time Metrics]] in the ''Reporting Reference Guide''. Metrics here are arranged in alphabetical order. | ||
=== [[reporting-reference-guide/AllMetrics#Average_ACW_Time_.28Avg_ACW_Time_or_AACW.29|Avg ACW Time]] === | === [[reporting-reference-guide/AllMetrics#Average_ACW_Time_.28Avg_ACW_Time_or_AACW.29|Avg ACW Time]] === | ||
=== [[reporting-reference-guide/AllMetrics#Average_Idle_Time_.28Avg_Idle_Time.29|Avg Idle Time]] === | === [[reporting-reference-guide/AllMetrics#Average_Idle_Time_.28Avg_Idle_Time.29|Avg Idle Time]] === | ||
=== [[ | === [[Reporting-reference-guide/AllMetrics#Average Task Handling Time .28Avg Task Handle Time.29|Avg Task Handle Time]] === | ||
=== [[reporting-reference-guide/AllMetrics#Calendar_Reminders_in_the_Past_.28CAL_Overdue.29|CAL Overdue]] === | === [[reporting-reference-guide/AllMetrics#Busy_Agents_.28Busy.29|Busy]] === | ||
=== [[reporting-reference-guide/AllMetrics#Calendar_Reminders_in_the_Past_.28CAL_Overdue.29|CAL Overdue]] === | |||
=== [[reporting-reference-guide/AllMetrics#Calendar_Reminders_.28CAL_Reminders.29|CAL Reminders]] === | === [[reporting-reference-guide/AllMetrics#Calendar_Reminders_.28CAL_Reminders.29|CAL Reminders]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Call Handling Time .28IN Avg Call Handling Time.29|IN Avg Call Handling Time]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Chat Handling Time .28IN Avg Chat Handle Time.29|IN Avg Chat Handle Time]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Average Inbound Email Handling Time .28IN Avg Email Handle Time.29|IN Avg Email Handle Time]] === | |||
=== [[reporting-reference-guide/AllMetrics#Average_Handle_Time_.28IN_Avg_Handle_Time.29|IN Avg Handle Time]] === | === [[reporting-reference-guide/AllMetrics#Average_Handle_Time_.28IN_Avg_Handle_Time.29|IN Avg Handle Time]] === | ||
=== [[ | === [[Reporting-reference-guide/AllMetrics#Inbound Calls Handled by Agent .2F Inbound Calls Handled by Team .28IN Calls Handled.29|IN Calls Handled]] === | ||
=== [[reporting-reference-guide/AllMetrics#Logged-in_Agents_.28Logged_In.29|Logged In]] === | === [[Reporting-reference-guide/AllMetrics#Inbound Chats Handled by Agent .2F Inbound Chats Handled by Team .28IN Chat Handled.29|IN Chat Handled]] === | ||
=== [[Reporting-reference-guide/AllMetrics#Inbound Emails Handled by Agent .2F Inbound Emails Handled by Team .28IN Email Handled.29|IN Email Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Handled_by_Agents_for_the_Day_.28IN_Handled.29|IN Handled]] === | |||
=== [[reporting-reference-guide/AllMetrics#Logged-in_Agents_.28Logged_In.29|Logged In]] === | |||
=== [[reporting-reference-guide/AllMetrics#Not_Ready_Agents_.28Not_Ready.29|Not Ready]] === | === [[reporting-reference-guide/AllMetrics#Not_Ready_Agents_.28Not_Ready.29|Not Ready]] === | ||
=== [[ | === [[Reporting-reference-guide/AllMetrics#Average Outbound Call Handling Time .28OUT Avg Call Handle Time.29|OUT Avg Call Handle Time]] === | ||
=== [[ | === [[Reporting-reference-guide/AllMetrics#Outbound Calls Handled by Agent .2F Outbound Calls Handled by Team .28Out Calls Handled.29|OUT Calls Handled]] === | ||
=== [[reporting-reference-guide/AllMetrics# | === [[reporting-reference-guide/AllMetrics#Outbound_Interactions_Handled_by_Agents_for_the_Day.2F_Number_of_Unsolicited_Emails_and_Follow-up_Responses_.28OUT_Handled.29|OUT Handled]] === | ||
=== [[reporting-reference-guide/AllMetrics# | === [[reporting-reference-guide/AllMetrics#Outbound_Calls_Rejected_or_Unanswered_by_Agents_for_the_Day_.28OUT_Rejected.29|OUT Rejected]] === | ||
=== [[reporting-reference-guide/AllMetrics#Occupancy_in_Campaign.2FService_.28Occupancy.29|Occupancy]] === | |||
=== [[reporting-reference-guide/AllMetrics#Agents_Ready_.28Ready.29|Ready]] === | |||
=== [[Reporting-reference-guide/AllMetrics#Tasks handled by Agents for the Day .28Tasks Handled.29|Tasks Handled]] === | |||
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Latest revision as of 05:55, 10 March 2025
• 日本語
List of Team Metrics
This section provides detailed descriptions of the real-time metrics that apply to teams and can be displayed via the Team Metrics View in the Supervision center or via Campaign Team View in the Campaign Operations center. For definitions of these metrics, as well as a complete list of real-time metrics, see List of All Real-Time Metrics in the Reporting Reference Guide. Metrics here are arranged in alphabetical order.