From Bright Pattern Documentation
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= Overview = | |||
Email queue tutorials explain how supervisors can manage both team queues and agents' personal queues. | Email queue tutorials explain how supervisors can manage both team queues and agents' personal queues. | ||
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*[[Supervisor-guide/Tutorials/EmailQueue/HowtoManageQueues | How to Manage Queues]] | *[[Supervisor-guide/Tutorials/EmailQueue/HowtoManageQueues | How to Manage Queues]] | ||
*[[Supervisor-guide/Tutorials/EmailQueue/HowtoReviewandAssignEmailtoAgents | How to Review and Assign Email to Agents]] | *[[Supervisor-guide/Tutorials/EmailQueue/HowtoReviewandAssignEmailtoAgents | How to Review and Assign Email to Agents]] | ||
Latest revision as of 04:03, 29 May 2024
Overview
Email queue tutorials explain how supervisors can manage both team queues and agents' personal queues.
