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=Supervisor Guide= | |||
Introduction | Introduction | ||
*[[supervisor-guide/Purpose | Purpose]] | *[[supervisor-guide/Purpose | Purpose]] | ||
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*[[supervisor-guide/WorkingasaSupervisor | Working as a Supervisor]] | *[[supervisor-guide/WorkingasaSupervisor | Working as a Supervisor]] | ||
*[[supervisor-guide/Wallboard | Wallboard ]] | *[[supervisor-guide/Wallboard | Wallboard ]] | ||
*[[supervisor-guide/ServicesDashboard | Services Dashboard]] | |||
*[[supervisor-guide/HomePage | Home Page]] | *[[supervisor-guide/HomePage | Home Page]] | ||
*[[supervisor-guide/Cases | Cases]] | *[[supervisor-guide/Cases | Cases]] | ||
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*[[supervisor-guide/GeneralInformationAboutMetricViewing | General Information About Metric Viewing]] | *[[supervisor-guide/GeneralInformationAboutMetricViewing | General Information About Metric Viewing]] | ||
*[[supervisor-guide/UnderstandingReal-timeMetrics | Understanding Real-Time Metrics]] | *[[supervisor-guide/UnderstandingReal-timeMetrics | Understanding Real-Time Metrics]] | ||
*[[Supervisor-guide/CustomizationofMetricViews | Customization of Metric Views]] | |||
*[[supervisor-guide/TeamMetricsView | Team Metrics View]] | *[[supervisor-guide/TeamMetricsView | Team Metrics View]] | ||
*[[supervisor-guide/ListofTeamMetrics | List of Team Metrics]] | *[[supervisor-guide/ListofTeamMetrics | List of Team Metrics]] | ||
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*[[supervisor-guide/ListofAgentMetrics | List of Agent Metrics]] | *[[supervisor-guide/ListofAgentMetrics | List of Agent Metrics]] | ||
*[[supervisor-guide/Real-TimeMetricAlerts | Real-Time Metric Alerts]] | *[[supervisor-guide/Real-TimeMetricAlerts | Real-Time Metric Alerts]] | ||
Latest revision as of 04:03, 29 May 2024
• 日本語
Supervisor Guide
Introduction
Tutorials
Starting Your Working Session
- Starting Agent Desktop
- User Interface Overview
- Working as an Agent
- Working as a Supervisor
- Wallboard
- Services Dashboard
- Home Page
- Cases
- Omni QM
Agent Management
- Changing Agent State
- About Chat Center
- Call Recording
- Call Monitoring, Coaching, and Barge-In
- Continuous Agent Monitoring
- Grading Calls in Progress
- Agent Screen Monitoring
- Managing Calendar Events
- Quality Management
Calendars
Campaign Operation
- General Information About Campaign Operation
- General Campaign Metrics View
- Individual Campaign Metrics View
- List of Campaign Metrics
- Quota Metrics View
- List of Quota Metrics
- Lists View
- List of List Metrics
- Campaign Teams View
Email Queue
Real-time Metrics