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= Microsoft Teams = | = Microsoft Teams = | ||
If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application. | If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application. | ||
== Articles == | == Articles == | ||
The following articles provide instructional information on using Teams while working in Agent Desktop: | The following articles provide instructional information on using Teams while working in Agent Desktop: | ||
Latest revision as of 04:01, 29 May 2024
Microsoft Teams
If your contact center integrates with Microsoft Teams, you can access Teams communication channels information for personal chats and internal calls with logged-in Teams users (i.e., experts), while handling customer interactions in the Agent Desktop application.
Articles
The following articles provide instructional information on using Teams while working in Agent Desktop:
- How to Sign in to Teams Integrated with Bright Pattern Contact Center
- Accessing Microsoft Teams in the Agent Desktop Widget
- How to Get Help from Experts During Active Interactions Via the Directory
- How to Get Help from Experts Via Teams Channels
- How to Configure Your Teams Direct Routing Number as a Softphone Device
- How to Invite Experts to Join Conference Chats with Customers
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