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<translate>= Assign Case to Agent=
<translate>= Assign Case to Agent=
<!--This block assigns the case to a selected agent.-->
<!-- Per Sasha V. via Hypothes.is on 2022.04.12, all info on this page is to be noted as reserved for future use for the time being-->
Reserved for future use.


{{NoteExclamation | '''Deprecated'''
The '''Assign Case to Agent''' block isn't available as of release 5.22. Existing workflows which include '''Assign Case to Agent''' will work, although functionality to assign a case to an agent won't work.}}


[[File:WB-Assign-Case-To-Agent-52.PNG|225px|Workflow Builder Block]]
This block assigns the case to a selected agent.
 


== Settings ==
== Settings ==
=== Title Text ===
=== Title Text ===
<!--''Title Text'' is the name of the instance of the block. Enter a name in the text field and the new name of the block will appear in the flowchart.-->
''Title Text'' is the name of the instance of the block. Enter a name in the text field and the new name of the block will appear in the flowchart.
Reserved for future use.


=== Agent ===
=== Agent ===
<!--The ''Agent''field where you may select from a drop-down menu the name of the agent you would like to assign cases to.-->
The ''Agent''field where you may select from a drop-down menu the name of the agent you would like to assign cases to.
Reserved for future use.


=== Agent ID ===  
=== Agent ID ===  
<!--''Agent ID'' is where you may enter the ID of the agent you would like to assign cases to. You may also enter variables in this field (i.e., $agentID). Note the Agent ID field overrides the Agent field.-->
''Agent ID'' is where you may enter the ID of the agent you would like to assign cases to. You may also enter variables in this field (i.e., $agentID). Note the Agent ID field overrides the Agent field.
Reserved for future use.
 


<!--
[[File:WB-Assign-Case-To-Agent-Settings-52.PNG|650px|thumb|center|Assign Case to Agent settings]]
[[File:WB-Assign-Case-To-Agent-Settings-52.PNG|650px|thumb|center|Assign Case to Agent settings]]
-->


</translate>
</translate>

Revision as of 19:10, 15 September 2023

<translate>= Assign Case to Agent=


Deprecated

The Assign Case to Agent block isn't available as of release 5.22. Existing workflows which include Assign Case to Agent will work, although functionality to assign a case to an agent won't work.


This block assigns the case to a selected agent.

Settings

Title Text

Title Text is the name of the instance of the block. Enter a name in the text field and the new name of the block will appear in the flowchart.

Agent

The Agentfield where you may select from a drop-down menu the name of the agent you would like to assign cases to.

Agent ID

Agent ID is where you may enter the ID of the agent you would like to assign cases to. You may also enter variables in this field (i.e., $agentID). Note the Agent ID field overrides the Agent field.


Assign Case to Agent settings

</translate>

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