From Bright Pattern Documentation
| Line 31: | Line 31: | ||
*[[reporting-database-specification/skills | skills]] | *[[reporting-database-specification/skills | skills]] | ||
*[[reporting-database-specification/teams | teams]] | *[[reporting-database-specification/teams | teams]] | ||
| + | *[[reporting-database-specification/voice_recordings | voice_recordings]] | ||
Revision as of 21:39, 15 November 2018
• 日本語
<translate>=Reporting Database Specification= Introduction
Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_steps_counters
- concurrent_users
Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- surveys
New Tables WIP
</translate>