From Bright Pattern Documentation
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= Cases and Email = | = Cases and Email = | ||
*[[agent-guide/Tutorials/Cases/Overview | Overview]] | *[[agent-guide/Tutorials/Cases/Overview | Overview]] | ||
Accepting Email | Accepting Email | ||
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Reviewing Email | Reviewing Email | ||
*[[Agent-guide/Tutorials/Cases/HowtoReviewanIncomingEmail | How to Review an Incoming Email]] | *[[Agent-guide/Tutorials/Cases/HowtoReviewanIncomingEmail | How to Review an Incoming Email]] | ||
Revision as of 04:00, 29 May 2024
Cases and Email
Accepting Email
Creating Cases
Follow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound Email
Fonts
Handling Email
- Filtering Case History Content
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Insert Images into Email
- How to Insert Hyperlinks into Email
Masking Data
Retrieving Email from Queue
Reviewing Email