From Bright Pattern Documentation
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| − | = How to Add a Bot/Chat Suggestions Engine Integration Account = | + | = How to Add a Bot/Chat Suggestions Engine Integration Account = |
Bot/chat suggestions engine integration accounts allow you to use third-party bots to automate chat conversations, provide self-service options, intelligently route customers to agents, and provide meaningful suggestions to an agent during active chat sessions. | Bot/chat suggestions engine integration accounts allow you to use third-party bots to automate chat conversations, provide self-service options, intelligently route customers to agents, and provide meaningful suggestions to an agent during active chat sessions. | ||
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Bright Pattern Contact Center supports the following types of bot integration: AWS Lex and Watson Assistant. | Bright Pattern Contact Center supports the following types of bot integration: AWS Lex and Watson Assistant. | ||
| − | == Adding a New Account == | + | == Adding a New Account == |
# In the Contact Center Administrator application, go to ''Configuration > Call Center Configuration > Integrations Accounts''.<br /><br /> | # In the Contact Center Administrator application, go to ''Configuration > Call Center Configuration > Integrations Accounts''.<br /><br /> | ||
# Click the '''Add account''' ('''+''') button to add a new integration account.<br /><br />[[File:CCA-Call-Center-Config-Integration-Accounts-54.PNG|thumb|450px|center|Add new integration account]]<br /><br /> | # Click the '''Add account''' ('''+''') button to add a new integration account.<br /><br />[[File:CCA-Call-Center-Config-Integration-Accounts-54.PNG|thumb|450px|center|Add new integration account]]<br /><br /> | ||
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| − | == Next Steps == | + | == Next Steps == |
Now that you have a bot/chat suggestions engine integration account, you can edit its properties. | Now that you have a bot/chat suggestions engine integration account, you can edit its properties. | ||
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Learn more at: | Learn more at: | ||
* [[Tutorials-for-admins/SetupaWatsonAssistantIntegrationAccount | Set up a Watson Assistant Integration Account]] | * [[Tutorials-for-admins/SetupaWatsonAssistantIntegrationAccount | Set up a Watson Assistant Integration Account]] | ||
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Latest revision as of 04:10, 29 May 2024
• 日本語
How to Add a Bot/Chat Suggestions Engine Integration Account
Bot/chat suggestions engine integration accounts allow you to use third-party bots to automate chat conversations, provide self-service options, intelligently route customers to agents, and provide meaningful suggestions to an agent during active chat sessions.
Bright Pattern Contact Center supports the following types of bot integration: AWS Lex and Watson Assistant.
Adding a New Account
- In the Contact Center Administrator application, go to Configuration > Call Center Configuration > Integrations Accounts.
- Click the Add account (+) button to add a new integration account.
- Select account type Bot / Chat suggestions engine and click OK.
- In the Bot / Chat suggestions engine type dialog, select your desired type of bot instance.
- Click OK. The properties for that engine will open next.
Next Steps
Now that you have a bot/chat suggestions engine integration account, you can edit its properties.
Learn more at: