From Bright Pattern Documentation
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Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth. | Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth. | ||
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*[[Supervisor-guide/Tutorials/AgentManagement/HowtoMonitorAgentScreens | How to Monitor Agent Screens]] | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoMonitorAgentScreens | How to Monitor Agent Screens]] | ||
*[[Supervisor-guide/Tutorials/AgentManagement/HowtoTurnOnOffSupervisionModes | How to Turn On/Off Supervision Modes]] | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoTurnOnOffSupervisionModes | How to Turn On/Off Supervision Modes]] | ||
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Latest revision as of 04:14, 29 May 2024
Overview
Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth.
