From Bright Pattern Documentation
| Line 26: | Line 26: | ||
New Tables WIP | New Tables WIP | ||
*[[reporting-database-specification/agent_dispositions | agent_dispositions]] | *[[reporting-database-specification/agent_dispositions | agent_dispositions]] | ||
| + | *[[reporting-database-specification/agents | agents]] | ||
*[[reporting-database-specification/custom_field_names | custom_field_names]] | *[[reporting-database-specification/custom_field_names | custom_field_names]] | ||
*[[reporting-database-specification/evaluation_results | evaluation_results]] | *[[reporting-database-specification/evaluation_results | evaluation_results]] | ||
*[[reporting-database-specification/skills | skills]] | *[[reporting-database-specification/skills | skills]] | ||
*[[reporting-database-specification/teams | teams]] | *[[reporting-database-specification/teams | teams]] | ||
| − | + | ||
</translate> | </translate> | ||
Revision as of 19:21, 12 September 2018
• 日本語
<translate>=Reporting Database Specification= Introduction
Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_steps_counters
- concurrent_users
Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- surveys
New Tables WIP
</translate>