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Revision as of 23:51, 15 January 2019 view source
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m Tracy moved page 5.3:Tutorials-for-agents/States to 5.3:Agent-guide/Tutorials/States
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Revision as of 23:51, 15 January 2019

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Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • Tutorials
    • Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
    • Chats
    • Contacts
    • Knowledge Base
    • Microsoft Teams
    • Omni
    • OneCloud
    • Outbound Campaigns
    • Remote Assist
    • Search
    • StatesHelp
  • Troubleshooting

States

  • How to Interpret Your Current State Information
  • How to Make Yourself Ready
  • How to Make Yourself Not Ready


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