|
|
| Line 15: |
Line 15: |
| | * Request information about agent login, status, and call flow | | * Request information about agent login, status, and call flow |
| | | | |
| − | == Supported Methods ==
| |
| − | The Embedded Agent Desktop API supports the following types of methods: agent state, dialing and transfer, completing and terminating an interaction, and call recordings control.
| |
| − |
| |
| − | '''Agent State''' methods are used to request an agent's state and interaction information, as well as to change an agent's state.
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/getState | getState]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/setStatus | setStatus]]
| |
| − |
| |
| − | '''Dialing and Transfer''' methods are used for dialing phone numbers and transferring calls.
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/dialNumber | dialNumber]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/selectService | selectService]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/singleStepTransfer | singleStepTransfer]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/singleStepConference | singleStepConference]]
| |
| − |
| |
| − | '''Completing and Terminating an Interaction''' methods are used for completing and terminating interactions.
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/setDisposition | setDisposition]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/terminateInteraction | terminateInteraction]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/completeInteraction | completeInteraction]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/completeInteractionWithDisp | completeInteractionWithDisp]]
| |
| − |
| |
| − | '''Call Recordings Control''' methods are used for controlling call recordings and getting the status of call recordings.
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/muteCallRecordings | muteCallRecordings()]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/unmuteCallRecordings | unmuteCallRecordings()]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/getCallRecordingStatusCallback | getCallRecordingStatus(callback)]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/startCallRecordingCallback | startCallRecording(callback)]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/stopCallRecordingCallback | stopCallRecording(callback)]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/muteCallRecordingCallback | muteCallRecording(callback)]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Methods/unmuteCallRecordingCallback | unmuteCallRecording(callback)]]
| |
| − |
| |
| − |
| |
| − | == Supported Events ==
| |
| − | The Embedded Agent Desktop API supports the following types of events: agent login, agent status, and call flow.
| |
| − |
| |
| − | '''Agent Login''' events are used for showing whether an agent is logged in or out of Agent Desktop.
| |
| − | * [[Embedded-agent-desktop-api-specification/Events/onAgentLoginCallback| onAgentLogin(callback)]]
| |
| − |
| |
| − | '''Agent Status''' events are used for retrieving an agent's state and reason.
| |
| − | * [[Embedded-agent-desktop-api-specification/Events/onStatusChangeCallback| onStatusChange(callback)]]
| |
| − |
| |
| − | '''Call Flow''' events are used for getting information about active interactions and completed interactions.
| |
| − | * [[Embedded-agent-desktop-api-specification/Events/AddInteractionRenderedHandlerCallback | addInteractionRenderedHandler(callback)]]
| |
| − | * [[Embedded-agent-desktop-api-specification/Events/AddInteractionCompletedHandlerCallback | addInteractionCompletedHandler(callback)]]
| |
| − |
| |
| − |
| |
| − | == Syntax ==
| |
| − | The syntax for all the methods and events in this specification includes the object ''window.bpspat.api''.
| |
| − | This object is created when the script file is included in an external webpage as shown:
| |
| − |
| |
| − | <script type="text/javascript" src="https://<tenantUrl>/agentdesktop/app/lib/servicepattern-sdk-v1.js"></script>
| |
| − |
| |
| − |
| |
| − | Note that in the script source, you replace ''<tenantUrl>'' with your actual web server. For example:
| |
| − |
| |
| − | <script type="text/javascript" src="https://example.brightpattern.com/agentdesktop/app/lib/servicepattern-sdk-v1.js"></script>
| |
| | | | |
| | | | |
