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< 5.19:Sfdc-integration-guide‎ | Tutorials
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• 5.19 • 5.3 • 5.8

Contents

  • Salesforce Integration Guide
    • Introduction
  • Purpose
  • Audience
  • Integration ScopeIntegration Steps
  • Prerequisites
  • Salesforce Classic
  • Salesforce Lightning
  • Salesforce ServiceTutorials
  • Tutorials Overview
    • Overview
    • Configure Click-to-Preview
    • Import Calling Lists and Export Campaign Results
    • Customize Salesforce Activity Objects
    • Configure Salesforce Data Screen Pop for Outbound Preview Campaigns
    • Search for a Contact
    • Locate or Create Screen Pop URLs for a Salesforce Object
    • Enable Service Console or Service Cloud
    • Pause and Resume Recordings
    • Configure Manually Rescheduled Preview Campaign Calls in Salesforce Lightning
    • Reschedule Campaign Calls Manually from the Integrated Agent Desktop Widget
    • Salesforce Lightning Scenario and Workflow Variables
    • How to Remove Salesforce Integration

Enabling the Service Console or Service Cloud

  1. From Administrator (or Administration Setup), select App Setup > Create > Apps.

  2. Create a new app or select an existing app, and check Console.


Sfdc-integration-guide-image43.png
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