From Bright Pattern Documentation
< 5.19:Supervisor-guide
Revision as of 04:03, 29 May 2024 by BpDeeplTranslateMaintenance (talk | contribs) (Updated via BpDeleteTranslateTags script)
About Conversations
Conversations in Agent Desktop refer to active sessions between your team and their customers. Conversations can be as simple as a single phone call or as complex as several media interactions happening concurrently. All conversations are saved and can be found in the Activities section of the Contacts. For a full description of conversations, please refer to the Agent Guide.
